Dennis Go Santiago

Dennis Santiago Address: 733 Saint Elsewhere, I. Fernando Street, Malanday, Valenzuela City, Philippines Phone: - E-Mail:-Objective My objective is to obtain a challenging position that emphasizes increasing responsibility, personal growth, and professional achievement as a Real Estate Virtual Assistant. I am excellent at multi-tasking and with the ability to work under pressure. Experience Service Star Realty (Turnover/Maintenance Coordinator) May 2022 - July 2022 (AZ) o Assists tenants who submitted maintenance requests o Dispatch vendors/contractors to attend to turnover/maintenance requests o Make follow-up calls for scheduling o Receive urgent/emergency calls o Respond timely to emails from tenants, owners, and contractors o Call home warranty companies if the property has home warranty services Best Sale Buyers LLC (Executive Virtual Assistant) Dec. 2021 - April 2022 (New York) o Set up CRM (FreedomSoft) o Recruitment and doing initial screening for applicants o Trained cold callers on how to use CRM o Managed the calendar of the client o Created content for Social Media Marketing o Email management All-Inclusive Realty Group (Part-time Maintenance Coordinator) Sept. 2021 to Dec. 2021 (Sacramento, California) o Assists tenants who submitted maintenance requests o Dispatch vendors/contractors to attend to the maintenance requests o Make follow-up calls for scheduling o Receive urgent/emergency calls o Respond timely to emails from tenants, owners, and contractors EJF Real Estate Real Estate Services Inc. July 2021 – October 2021 (Maintenance Coordinator) (Washington D.C.) o Assists tenants who submitted maintenance requests o Dispatch vendors/contractors to attend to the maintenance requests o Make follow-up calls for scheduling o Receive urgent/emergency calls o Respond timely to emails from tenants, owners, and contractors o Approve invoices Investing In PPL LLC April 2020 – April 2021 (Tennessee) o Cold Calling o SMS/Email Blast o Email and Calendar Management o Creating Buyer's Lists o Social media Marketing o Lead Generation o Maintaining CRM QC PROPERTY GROUP LLC | Real Estate Virtual Assistant [February 2020-April 2, 2020] (North Carolina) o Cold Calling o SMS/Email Blast o Email and Calendar Management o Creating Buyer's Lists o Valuation of Comps o Social Media Management WStreets LLC | Real Estate Virtual Assistant [June 2019-September 2019] (Texas) I worked as a part-time virtual assistant to do Social Media Marketing for properties that are for sale. I do post on Facebook, Craigslist, and Constant Contact. I also send email and text blasts to possible buyers using Mobomix. I also research buyer’s information using MLS and Propstream Vanak Properties | Maintenance Support Virtual Assistant [December 2017- June 2019] (Canada) Worked for a Property Manager doing various tasks such as processing invoices, responsible for assigning work orders for repairs, making follow-up calls on existing service requests, processing turnover requests, managing in-house vendor’s calendar, and helping vendors schedule date of visits with tenants. 24-7 Intouch | Team Coordinator (Office-based) [October 2015-December 2017] Handled Airbnb account. Assists Hosts and guests with their listing/booking concerns. Accomplishing daily admin tasks such as attendance and NPS survey report. Ensure support to agents on proper call, chat, and email handling. Provides one-on-one coaching to agents and gives action plans on how to improve. Provide Product and process updates Sitel Philippines | Customer Account Executive (Office-based) [May 2012-April 2015] Assists Comcast customers with their billing concerns. Do basic troubleshooting ( phone, cable & internet ) We also offer an additional line of business to customer's account Education College/Vocational [1998 - 2000] STI College Associate in Computer Science Secondary level [-] St. Jude Academy Skills ∙ Real Estate principles ∙ Proficient in computer Software Systems (PropertyWare, App Folio, MLS, Propstream, Craigslist, Constant Contact, Asana, Slack, Zillow, Mobomix, Zoom, Loom, Canva, Hootsuite, Batch Lead Stacker, Calltools, RealtyTrac, Mail Chimp, Freedomsoft, MyPlusLeads, Slybroadcast, Property Shark) ∙ Phone, chat, and email Handling ∙ Capable of working under time pressure ∙ Able to read, write and verbally communicate in English ∙ Experience with the following Real Estate skills: - CRM Systems - Leads Sourcing (Real Estate Agent and For Sale by Owner) - Skip Tracing - Appointment Setting - Seller Leads Management