Dennis Chinonso Mercy

As a business owner or team leader, have you ever felt like managing customer inquiries and keeping clients satisfied takes up more time than you have?

Your customers are your most valuable asset, but between handling support tickets, responding to emails, and ensuring a smooth experience, it can feel overwhelming. that's where i come in.

Are you looking for a reliable, empathetic, and tech-savvy Customer Support Specialist who can handle your customers like gold and make your brand shine? With over 3 years of hands-on experience delivering exceptional email, chat, and phone support, I help businesses boost customer satisfaction, build brand loyalty, and streamline support operations.

• What I Offer

Friendly, professional, and customer-first communication

Fast and effective ticket resolution across multiple channels

Skilled in handling inquiries, complaints, refunds, escalations, and more

Tech troubleshooting for SaaS, eCommerce, and service-based businesses

Feedback collection and reporting to improve service quality

• Customer Support Skills

Live chat & email support

Help desk & CRM management

Conflict resolution & de-escalation

Customer retention & relationship management

Knowledge base content creation

Zendesk, Freshdesk & Intercom setup and navigation

• Tools & Platforms I Work With

CRMs: Zendesk, HubSpot, Salesforce, Zoho

Help Desks: Freshdesk, Intercom, Gorgias, Help Scout

Communication: Slack, Zoom, Aircall, Dialpad

Knowledge Base: Notion, Confluence, HelpDocs

eCommerce Platforms: Shopify, WooCommerce, Amazon Seller Central

Project Management: Trello, Asana, ClickUp

• Industries I've Supported

SaaS

eCommerce

Health & Wellness

EdTech

Real Estate

I do not just assist I anticipate, strategize and help businesses stay connected with their customers, keep operations organized, and grow faster while you focus on the bigger picture.

If you’re looking a reliable professional to boost your customers experience? Let's connect