Dennis Carlos

DENNIS MALLARI CARLOS IT Support Specialist WORK EXPERIENCE Company: JADPhil & Associates, Inc. Duration: September 24, 2018 to Present Position: IT Support Specialist/ Payroll Officer Duties and Responsibilities Website Development/ Administration Payroll Officer Payroll Processing Payroll System Maintenance Billing Invoices preparation Admin Assistant Performs administrative and office support activities for supervisors. Duties include fielding telephone calls, receiving and directing visitors Maintaining office records Word processing, creating spreadsheets, presentations. Department assistant, coordinator or associate. IT Technician/Network Admin Install and test new software and operating systems. Installs, configures and upgrades operating systems, firewall and hardware. Troubleshoots problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems. Disconnect, move, reconnect, and test computers reassigned to new locations. Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware. Diagnose computer problems to determine cause of malfunction. Install, configure wireless connection and troubleshoot PC and network-related hardware. Install and configure internet/Ethernet network. Editing and creating video presentation and images using Adobe Photoshop and Sony Vegas Professional. Create and design Company website and brochure. Basic drawing and editing using AutoCAD Design. Company: Philippine National Railways Duration: November 4, 2013 to September 20, 2018 Position: Data Center Operator /IT Operation Computer Maintenance/ IT Support Duties and Responsibilities Performs administrative and office support activities for the General Manager’s Office Creating spread sheets, presentations, document control. Department assistant, coordinator or associate. Monitor computer systems and networks to ensure they function efficiently. Communicate with other offices over-the-phone or face-to-face to assist them in setting up systems or resolving issues. Troubleshoot network and system problems to provide solutions to hardware/software defect. Follow instructions contained in equipment manual when setting up a system or conducting repairs. Create and set up new user accounts/profile, as well as address issues with passwords. Establish and maintain positive trust relationship with customers and with data specialists such as programmers. Perform tests to verify the functionality and usability of new technology. Conduct research to identify ways of improving on current system performance. Maintain inventory of data center supplies such as printers, scanners, and copiers. Supervise in providing support in installation of new network connections. Involves laying of cables from one point to the hub including network configuration. Actual rendition of services which includes services such as replacement of parts of computers, scanning of all files in computer for virus detection and removal, reformatting that includes back-up of files, reinstallation of software, internal and external cleaning of computer every month. Maintenance, management and update of joomla website, facebook page and govmail email accounts & Upload and updating relevant info and data for public thru the net requires encoding and designing of new web pages to be posted. Reply to all online queries from website and coordinate with other department with regards to other inquires and complaint. Manage Data Center including: monitoring of computer equipment, backup of system server using Acronis Backup & Recovery 11.5, backup database for payroll system/electronic document management (EDMS)/property management system using SyncBackPro for system recovery and pfsense firewall(community edtion) administration. Designated as member of PNR-Social Media Officer group whose task are administration of website by updating and uploading content, administration of Facebook and twitter by posting of train schedules, delays and train status every 30 mins or every hour. Protects organization's value by keeping information confidential. Installation and configuration of MS office applications and that is required by user in a respective requirement. Check and ensure that all software’s installed on company desktop/laptop PC’s are licensed. Sorting all network connection and network related issues for users. Design company ID using adobe photoshop. Company: JAD Group of Companies Duration: August 2009 to October 30, 2013 Position: Admin Assistant / IT Technician/ Duties and Responsibilities Admin Assistant Performs administrative and office support activities for supervisors. Duties include fielding telephone calls, receiving and directing visitors Maintaining office records Word processing, creating spreadsheets, presentations. Department assistant, coordinator or associate. IT Technician Install and test new software and operating systems. Installs, configures and upgrades operating systems and hardware. Troubleshoots problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems. Disconnect, move, reconnect, and test computers reassigned to new locations. Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware. Diagnose computer problems to determine cause of malfunction. Install, configure wireless connection and troubleshoot PC and network-related hardware. Install and configure internet/Ethernet network. Editing and creating video presentation and images using Adobe Photoshop and Sony Vegas Professional. Create and design Company website and brochure. Basic drawing and editing using AutoCAD Design. OFFICE SKILLS Organized approach and excellent time management skills. Good communication skills. Ability to work well as part of a team. Accurate and attentive to detail. Computer literate Extensive knowledge in Microsoft Office Word, Excel, Publisher, Adobe, Photoshop, MicroCADD, AutoCADD SEMINARS AND TRAININGS Human Capital Development through NGA and SUC Partnership Department of Information and Communications Technology C.P. Garcia Ave. Diliman Quezon City June 23, 2016 GOVMAIL Forum Department of Information and Communications Technology C.P. Garcia Ave. Diliman Quezon City May 10, 2016 Editing Data with ArcGIS for Desktop NAMRIA Geomatics Training Center November 6 – 7, 2013 Control of Hazardous Energies Safety House, Inc. (Accredited by BWC-DOLE) May 07, 2005 Hazard Communication Safety House, Inc. (Accredited by BWC-DOLE) April 28, 2005 Advanced Chemical Safety Safety House, Inc. (Accredited by BWC-DOLE) April 28, 2005 ON THE JOB TRAINING March 10, 2000 to April 29, 2000 World Net Malolos, Bulacan January 4, 2000 to March 5, 2000 ARVZ Computer Center Plaridel, Bulacan August 15, 1999 to September 15, 1999 PENRO Malolos Capitol EDUCATIONAL BACKGROUND March 2007 – May 2007 Computer Hardware Servicing Technical Education and Skills Development Authority September 26 to October 14 2008 MICROCADD TECHNOLOGIES CO., INC. AUTOCADD 2009 with Color Rendering Level I & Level II June – 2007 TESDA - Korea- Philippines IT Training Center Network Management Competencies Completed: Building a simple Ethernet network Expanding network Connecting network Constructing network addresses Connecting to remote networks Operating and configuring Cisco IOS devices Managing network environment Determining IP routes Establishing serial point-to-point connections 1998 – 2000 Divine Arts & Sciences Computer College Electronics and Computer Technology 1995 – 1997 Bulacan State University Mechanical technology (Undergraduate) 1994 – 1995 Systems Technology Institute Six-Month Computer Programming & Operations PERSONAL DATA Birthday: November 29, 1976 Height: 5’ 9” Weight: 120 lbs. Age: 42 Sex: Male Civil Status: Married Citizenship: Filipino Nickname: Dhen ________________ DENNIS M. CARLOS