Dennis Z. Bonifacio
35 Sitio Pag-asa, San Rafael Tarlac City,-Objective
To be part of a Training Management Team that sustains and continuously develops quality standards in a company that values corporate social responsibility
Education
Masters in education| tarlac state university
Major: English Major
Minor: Methods of Teaching
Related coursework: Outreached Programs in Tarlac Elementary Schools
bachelor of science in business administration | university of the east
Major: Business Management April 24, 2002
Seminars Facilitated and Attended
Management
Team Manager University Online Courses 2016(SGS Tarlac)
Lean Six Sigma Yellow Belt Training 2015 (SPI Global Makati)
I-Certification Coaching and Feedback 2014 (Dish SPI Global Makati)
Sales
Features and Benefits Training 2014 (Dish SPI Global Makati )
Objection Resolution 2014 (Dish SPI Global Makati)
Communication
English only Culture and CSAT Boot-Camp Training July 2016 to Present Account Now (Sutherland Global Services Tarlac)
Enhancing Soft-Skills for a Better CSAT December 2015 to May 2016 United-Online(Sutherland Global Services Tarlac)
Wiley Sub-Editors, Typesetters and Junior Editors Up-Skilling and Email Correspondence Training August to October 2015 (Content Solutions SPI Global Paranaque)
CRM Information Technology Specialists English Proficiency in Communication Training May to July 2015 (SPI Global Cyber-Scape Pasig)
Wiley Sub-Editors, Typesetters and Junior Editors Up-Skilling and Email Correspondence Training January to April 2015 (Content Solutions SPI Global Paranaque)
Wiley Production Editors English Proficiency in Communication Training July to December 2014 (Content Solutions SPI Global Paranaque)
Springer Business Support General Language Convention June 2014 (Content Solutions SPI Global Paranaque)
Wiley Business Support Training (Presenting Numbers and Facilitating Call Conferences May 2014) (Content Solutions SPI Global Paranaque)
WK Shoreline General Language Convention April 2014 (Content Solutions SPI Global Paranaque)
International English Language Testing System (IELTS) Passer (7.0) February 2014
Leadership
Bronze Leadership Training Recipient 2014 SPI Global Makati
Store Management Training Course April 2011 (Ace Hardware Tarlac)
Experience
Sr. Training Specialist | Sutherland global services tlC | NOV 2015 to present
Provides new cascades and floor Up-training to the Operations and Support Groups Creates after session assessments or quizzes that will measure the effectiveness of the training given
Performs TNA in order to create training programs/modules that will improve competency (Nesting and floor)
Directly coordinates with the Quality Group and/or Operations Group for additional information needed for the creation of training programs/modules
Creates training materials/activities as support to the Operations and Support Groups (Nesting and floor)
Keeps file of all new hire training, new cascades and uptraining scorecards that contain completion scores, average scores and pass rates
Sends out daily and weekly training reports that include summary, analysis, recommendations and committed action items as necessary
Directly responsible for providing training support for opportunities identified through Quality reports
Trainer | spi global makati | feb 2012 to OCT 2015
Conducts/Administers new hire training and in-pod training
Provides new cascades and floor Up-training to the Operations and Support Groups
Creates after session assessments or quizzes that will measure the effectiveness of the training given
Performs TNA in order to create training programs/modules that will improve competency (Nesting and floor)
Directly coordinates with the Quality Group and/or Operations Group for additional information needed for the creation of training programs/modules
Creates training materials/activities as support to the Operations and Support Groups (Nesting and floor)
Keeps file of all new hire training, new cascades and up-training scorecards that contain completion scores, average scores and pass rates
Sends out daily and weekly training reports that include summary, analysis, recommendations and committed action items as necessary
Directly responsible for providing training support for opportunities identified through Quality reports
Store manager | ace hardware phil. | feb 2010 to nov 2011
Handles and oversees all the day-to-day processes that are carried out in the store
I personally manage the product inventory, salespersons, goods for display, sales, etc;
Maintains a record of all products and the people who are responsible for managing the products;
Takes care of product and customer management, and interests of the members of the sales team;
Manages and participates in recruiting eligible candidates;
Imparts training and development to sales personnel. Also functions as a motivator to my staff.
high sales agent | hsbc | feb 2005 to jan 2010
Makes “warm” calls to existing customers from lead lists provided by the client;
Asks fact finding questions and provides recommendations to customers based on business needs; Maintains the end goal of selling the client’s products and services, while maintaining quality standards;
Researches and follows up on leads; Develops referral networks; Up-sells current products and services and processes orders; Manages leads lists and provide accurate disposition of each customer contact.
customer service agent | EPLDT|DEC 2003 to DEC 2004
Customer Service:
Answers phone inquiries on Nextel products and process new client accounts, customer retention, implements requested changes to existing accounts and performs account maintenance and clerical duties as requested
Character References
to be provided upon request
