CAREER SUMMARY
I am always hungry to learn and share my technical knowledge and experiences. I have strong interests in Management Information System, Computer Systems, Networks, IT Data Center Operations, Firewall, VPN, Routing configuration, as well as Switching Optimization. I enjoy the challenge of solving technical problems while keeping the system running smoothly and effectively. I have a thorough study and practical application of Linux System Administration and Cisco Networks. I am well-versed in any of the Microsoft Office programs, Open Office, and Prezi zooming presentation design. I’m interested in working directly with clients or customers to resolve technical problems and to achieve satisfaction in products, services and process.
WORK EXPERIENCE
Max’s Group Inc. (Global Max Services Pte. Ltd. ROHQ) September 2014 - Present
Max’s Group Inc. is the largest casual dining restaurant company in the Philippines. Operates more than 550 stores across 8 countries
Hired as IT Support for the Data Center team. Ensures Data Center operation success through network, server, and infrastructure monitoring and troubleshooting. Serves as a point person for assistance on turning up services. Installs servers, and cabling to meet the company needs. Acts as first line of defences for Data Center crisis management including natural disasters, fires and power failures.
Monitors computers, network equipment, SAN/NAS storage, and other Data Center assets.
Performs installation and ensures effective layout of all tools in cabling industry as per industry practices.
Coordinates with vendors and resource engineers and ensures effective completion of all installation hardware at data center.
Oversees capacity planning, performs power audits and ensures appropriate supply of power to all equipment’s.
Provides excellent customer service and problem solving skills to internal clients.
Accurately processes tickets and communicates through proprietary support ticketing system.
Serves as a network technician for an IT staff that services a Call Center with more than 100 employees.
Provide technical support and problem resolution for our Internal and External employee based over the phone, through email and in person.
Successfully handles Office to Office Transfer (Data Center and Infrastructure). Working alongside with the Data Center Head, Systems Administrators, and Network Administrator, we managed to organize the transfer of data center infrastructure from old office to the new office location. We handle the communication with our equipment suppliers and our leased line provider for smooth transition and effectiveness of the project.
Puregold Price Club Inc. Philipines
One of the largest, most innovative retail chains in the Philippines with more than 200 stores nationwide
Technical Support Associate(Full Time Employee) June 2011 – October 2013
Management Information System Group
Hired as a Tech Support Associate fresh from obtaining my Bachelor degree. I have proven myself to have the ability to consistently resolve high volume of cases within the team. As part of the MIS team, I provided installation, maintenance, administration, and modification of applications, business applications, or integrated programs in the front-end and back-end of Store Operations. I worked closely with Finance, Treasury, Merchandising, Sales and HR group in providing appropriate solutions for Branch PC problems and IT equipment.
Duties and Responsibilities:
Administration, configuration of Domain servers (Windows Server 2008 R2) DNS Server
Maintenance of Desktop Computer, Laptop, Cash Registers (IBM 4694), and Weighing scale (Bizerba 800) , Epson LQ-590 printer repair
Policy Configuring Active Directory, User & Groups, Profiles and Policies
Administration of Netsupport Manager Ver. 10.0 and Management of Network Configuration (LAN / WAN)
SQL Server Administration, Back-up, Maintenance, Reports Generation and analysis
Provide analysis of occurrences on server using event viewer
Installation/administration in P.O.S machine through Linux Based Live Server(Wincor NIXDORF, TP LINUX)
Process Sales Report and provides summary sales and cashier readouts through Linux server (Wincor NIXDORF, TPLINUX)
Update files on P.O.S (Price change, verify new item and SOD Files)
Analyze system errors and troubleshoot corrupted transactions
Manage inventory of IT Asset including asset labelling/tagging and maintenance of software licences
Work with external vendors to ensure unused or damaged IT assets are functioning/ready for disposal and recommends hardware parts for purchase and repair
Provide on call standby support during inventories which requires urgent attention
30% travel across different branches to support and set up newly open branches and coordinates with external vendors or head office to ensure all IT equipment are configured accordingly
Selected Achievements:
Participated in the Annual Inventories of 15 branches for the business year of 2011 and 2012
Assisted in the planning and execution of the network connectivity lay – out to be used in Annual Inventory of 15 branches for the business year of 2011 and 2012
Engagement and collaboration with the team in the configuration and implementation of different promo set – ups to be used for the store branch
Formulated and developed monthly terminal sales report for management submittal to Bureau of Internal Revenue (BIR- Internal Revenue collecting arm of the Philippine Government)
Key person for the branch set up/implementation support of 2 major branches in Southern part of Luzon, Philippines
30% travel across different branches for system implementation
Internship – IT Operations at University of the Philippines Information Technology Training Center
April 2010 – June 2010
The University of the Philippines Information Technology Training Center is a joint program of the University of the Philippines and Japan International Cooperation Agency devoted to training professionals in Information Technology
Provided extensive PC troubleshooting, analysis, setting up of a work - group computers TCP/IP, updates, maintenance including cloning, installation of hardware and software applications
IT Technical Crew – Volunteer and Freelance IT Support September 2010, January 2014- October 2014
Y4IT 2010 (Youth Congress for Information Technology) Philippines largest IT event of the country held at the University of the Philippines with more than 23,000 participants
Provided real-time assistance for the International Guest Speaker's technical issue's, installation of WAN/LAN for four event Venues, PC troubleshooting, Setup Smart Board for various digital presentations
Globalink Internet, Legaspi City Albay Philippines
Legazpi city's Internet service provider established in cooperation with the Department of Science & Technology
Technical Crew - Internship October 2008 - November 2008
Part of the IT Operations department and played a key role in providing technical assistance of
Globalink Internet customers
Executed real time technical support on all Globalink products through email, phone and face to face interactions
Involved in resolving technical queries, troubleshooting of computer system problems in a timely and professional manner
EDUCATION
Bachelor of Science major in Computer Science
Mabini Colleges, Daet Camarines Norte Philippines
Year Graduated: April 2011
Diploma of Computer Programming
Mabini Colleges, Daet Camarines Norte Philippines
Year Graduated: April 2008
CERTIFICATION/TRAININGS
April 2008 TESDA- Personal Computer Operation National Certificate License Number-
April - May 2010 Linux System Administration 101
University of the Philippines Information Technology Training Center
May 2015 – Cisco Certified Network Associate Training.
Rivan IT Training Systems Corp
Dennis B. Zabala
