Dennis Abas Elbo

Dennis A. Elbo #480 Mabini st, Manggahan, Pasig City Contact No. - Email Address:- Personal Data • Born: March 16, 1974 • Place of Birth: Olongapo City • Nationality: Filipino • Sex: Male • Status: Married • Height: 5’7 ½” • Weight: 180 lbs. • SSS No- • TIN No- Education • Tertiary Education: Lyceum of the Philippines 3rd year BS Electronics Communications Engineer • Secondary Education: Christ the King High School Graduated 1991 • Primary Education: Sta Rita Elementary School Graduated 1986 EMPLOYMENT HISTORY: Call Center Experience: • 9 years as content moderator – video risk assessment (Lytx/DriveCam) • 6 months Technical Support Representative (Bell Canada - Sitel) • 1 year Order Entry Specialist Health Care account (Comfort Medical) • Presently working as an Email Customer Support for more than two years (BoxyCharmTeletech) 2018 Feb 27- 2018 /BoxyCharm - Teletech Email Support Representative • Answered all emails received by clients and resolved their queries and complaints daily • Ensured that all email communication activities are performed following the company policies • Processed replacements for missing products and damaged items using Magento • Processed refunds for items that cannot be replaced 2017 Feb 24- 2018 /Comfort Medical - Exactstar BPO Order Entry Specialist • I worked in a fast-paced environment with multiple interruptions. Responsible for reviewing and accurately entering purchase orders in Comfort Medical database. I worked closely with the company’s Insurance Verification, Medical Records, and Sales Order department to ensure accuracy of purchase orders, availability of products, and timely processing. • I would diligently follow purchase orders through completion and worked with appropriate parties to quickly resolve issues that delay timely processing. 2016 Sept - Feb 21, 2017 / Bell Canada (Back Office), SITEL Customer Service Representative /Technical Support (Back Office) • Processed customer requests to temporarily suspend service for home phone, internet, and satellite TV. • I would call customers to validate requests if there’s a discrepancy in details. Technical Support Representative (TV Uno) • • Would receive incoming calls and assist customers in fixing satellite reception or troubleshooting their satellite TV. I handled customer inquiries with regards to their bill or any billing issues. 2007 - August 31, 2016 / Drive Cam HGS Content Moderator/ Drive Risk Analyst • Performed clip review and scoring functions per client's training program, policies, and procedures. • Mentor newly hired analysts and assist them in identifying risky behaviors committed by the driver. • Escalated questions/concerns/issues related to particular clip scoring or interpretation of the client AAG to QA or supervisor for clarification. • Participated in the evaluation of new processes and features and provided feedback. • Protected organization assets by upholding the principles of the Quality Information Security Management System (QISMS). • Ensured confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions. 2001 January – March 2002 / Innodata Corp. Proofreader/Auditor • Would perform a ’quality check’ of encoded materials before final process or printing. • Checked data/texts if they matched the original. • Making sure the spelling and style are correct and consistent, and the page numbers, headings, and captions. Seminars and Trainings Attended • 21 April 2012 Basic problem Solving and Decision Making • 15 February 2008 Driving Risk Analyst Training Certification Program • 11 January 2001 Quality Awareness Training • 27 January 1996 Just in Time Production System Technical and Soft Skills: •Well experienced in working with email support •Well-developed etiquette with electronic communication •Ability to work for long hours and on weekends to fulfill job requirements •Confident and patient •Passion for growth and excellence through consistent hard work