DENJEAN
JAKOSALEM
WORK EXPERIENCE
SELLER SUPPORT ASSOCIATE
Amazon Philippines | Jan 2024 - Present
Skill: FUII/BDP/HAUL
NA/UK
Communication via Email, Chat and Calls
Listing items, Product detail corrections, Policy
education and Account management
CONTACT ME
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PROFESSIONAL SKILLS
Customer Service ( Email,
Chat, Calls)
Inbox Management,
Calendar Management,
Basic Bookkeeping
Data Entry
Travel Management
Amazon FUII, IIDP, HAUL in
NA & UK
Amazon Account
Management - Seller Central
B2B SALES REPRESENTATIVE
TSD Global Solutions| Feb 2023 - May 2023
Managed small and corporate client’s mobile services
Assisted in billing and provided tailored promotion.
Troubleshooting assistance for both client and their
employee’s mobile, landline and wifi services.
CUSTOMER SERVICE REPRESENTATIVE
IQOR Philippines | Aug 2021 - Aug 2022
Postpaid Telco account - assisted in billing, payments
and plans.
Basic Troubleshooting, Plan activations
Pitch ongoing promotions and process orders.
CUSTOMER SERVICE REPRESENTATIVE
FIS Global Solutions | Jan 2019 - Aug 2021
Telco account - billing inquiries, payments, and
promotions.
After 2 years, transitioned to financial account, supports
bank transactions, disputes, and validity.
TRAININGS
KODEGO
Sept 30 - Oct 8, 2023
16 hours Executive Virtual Assistant Course
FREELANCE ACADEMY
Nov 28 - Dec 2, 2023
15 hours Bookkeeping Course
