Denitsa Georgieva

CURRICULUM VITAE DENITSA GEORGIEVA Email:-Telephone:- Skype: d.s.georgieva Date of birth: 05/11/1985 Nationality: Bulgarian WORK EXPERIENCE Media Analyst with Russian and English A Data Pro January 2019 – May 2019 (remote) Translate and summarise media articles in a timely manner Analyse media data using coding masks Analyse financial reporting and stock data Varied experience with publications on subjects including the European Central Bank, technology, money laundering, corruption, terrorism, fashion, cosmetics, food, sport, etc. Due diligence Project Coordinator and Trainer Youth For Understanding Bulgaria (YFU), NGO September 2017 – June 2018 (remote) Coordinate and deliver workshops in schools and other organisations on topics such as culture, prejudice and tolerance; lead exercises and discussions in groups with students of all ages Organise and lead training seminars, launch events and regional gatherings Create and maintain a network of volunteers Act as a focal point between YFU and other European organisations Customer Support Specialist Reward Gateway Ltd. December 2016 – October 2017 Answer incoming calls, chat sessions and emails; communicate with customers dwelling in Europe, Australia and the USA Offer information on various promotions and benefits, provided by the customers’ employers Follow bank transfers and lost orders, arrange refunds; solve personal account issues Work exclusively night shifts, with little or no supervision Technical Customer Support Adviser 60k International Contact Centers, project Sky March 2016 – December 2016 Answer incoming calls; deal with customers in a manner corresponding to the UK Data Protection Act; Operate with 10 to 20 systems on an everyday basis Troubleshoot internet connection, landline telephone faults, email and ID issues Arrange engineer appointments, negotiate compensations; billing Achieve team and personal targets, including first call resolution, average time per call, etc. Interact in a fast-paced environment where competence and team spirit are essential Freelance Translator, Writer and Teacher January 2009 – present Lead business correspondence, write articles and essays for online platforms Copywrite, copy edit, proofread press-releases Translation of medical and law articles Familiar with CAT tools Translation into English, Russian and French Highly skilled in MS Office Private English teacher Customer Service / Data Processor Mailers for Reader’s Digest October 2005 – May 2006 Consult customers over the phone Intensive use of Excel spreadsheets Achieve team targets   EDUCATION AND TRAINING Bachelor of Linguistics and Literature: Russian & English Philology University of Plovdiv “Paisii Hilendarski”, Plovdiv October 2006 – July 2009 October 2014 – July 2015 Diploma for completion of High School education French & English Language Foreign Language School "Romain Rolland", Stara Zagora September 1999 – June 2004 PERSONAL SKILLS Mother tongue(s): Bulgarian Other languages: English C2, Russian C1, French C1 Communication skills: Open, creative, energetic, well-mannered; has experience with direct and indirect communication with customers Organizational/managerial skills: Initiative, organised, ability to prioritise and motivate, understanding of people’s needs and expectations, proactive Computer skills: MS Office, SDL Trados Studio Driving licenсe: No VOLUNTEER ACTIVITY Theatrical school for youths Stara Zagora March 2003 – June 2005 Active participant and supporter of several amateur art plays; making costumes, providing musical background, etc. YFU Volunteer December 2013 – Present Participant and organiser of workshops in Bulgarian and English as a part of an international team; a trainer since September 2016; editor of the manual.