DENISSE NICOLE AUNOR
ACADEMIC HISTORY
Trinity University of Asia
Bachelor of Science in Medical Technology
2019 - 2023
CONTACT
WORK EXPERIENCE
Mobile:
Healthcare Customer Service Representative
Optum Global Solutions | Jul 2024 - Jan 2025
Assisted patients and providers with medical
insurance, claims, benefits, and authorizations.
Managed patient records while ensuring HIPAA
compliance.
Scheduled appointments and follow-ups for
patients.
Supported electronic health records (EHR)
systems, updating patient information.
Resolved billing and claims issues, improving
patient experience.
Ranked Top 4 out of 60 agents for problemsolving and customer satisfaction.
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Email:-Address:
Quezon City, Philippines
linkedin.com/in/denaunor
SKILLS
Customer Service
Telehealth Support
Appointment Scheduling
Medical Coding Basics
HIPAA Compliance
Medical Documentation
Clinical Research
SOFTWARE/TOOLS
Google Suite/Workspace
Microsoft Office
Slack
Loom
Zoom
*References available upon request.
Intern, Medical Technologist
St. Luke’s Medical Center- QC | Jan 2023 - Apr
2023
Processed patient samples and laboratory
data, ensuring accuracy and compliance with
medical protocols.
Intern, Medical Technologist
Delos Santos Medical Center | Aug 2022 - Sept
2022
Collected and documented patient samples,
maintaining
confidentiality
and
record
accuracy.
CERTIFICATIONS
Medical Technologist Licensure Exam (MTLE)
Passed 2024
Professional Regulations Commission
