Denise Rubio

DENNIS JOHANA RUBIO VELASCO COSTUMER SERVICE /INTERPRETATION AND TRANSLATION SERVICES P - E -om A Calle 4 #10 -17. Santiago de Cali. Colombia PROFILE Journalist, copywriter and interpreter with excellent english and spanish command, sharp listening, understanding and memorizing skills. Hability to use discretion and maintain confidentiality, reliability, dedication and commitment to projects. Experience with medical interpretation or L4 interpretation and customer service in the american market. WORK EXPERIENCE March 2019 – December 2019 Consecutive interpreter agent – Teleperformance Colombia. Consecutive phone remote interpreter. Taked calls to facilitate communication between english and spanish speakers with medical attention of all types (including psicology and psychiatry), diplomatic affairs, and costumer service for many insurance, finnancial, governmental and entertainment companies. September 2018 – February 2019 Bilingual Costumer Service Agent – Sitel Colombia Phone costumer service agent for a collections company and tracking for FedEx. Handled a high influx of in-bound and out-bound calls for reconciliation and collection of delinquent accounts, including Payment Inquiry and Reconciliation & Control units. Effectively negotiated payment arrangements. Identification and resolution of issues related to packages delivery in the U.S.A. EDUCATION Universidad del Vale Santiago de Cali, Valle del cauca. Communications and journalism bachelor degree. Courses on writing, analysis and criticism of texts, broadcasting, photography, cinema and other multimedia communication products. Marketing and creation of communication strategies. Public relations. SKILLS  COMMAND: WRITING, SPEAKING, LISTENING AND READING.  COMMUNICATION  TEXT WRITING/COPYWRITING  LANGUAGE SKILLS: GRAMMAR, August 2016 – August 2018 Ship photographer – Image Group, Royal Caribbean Cruise Lines Planning, organization and assembly of photographic events in cruiseships. Taking photographs of souvenirs and professional portraits for cruise passengers, editing photos and exhibition for sale. Sales of photographic products in a 100% bilingual and multicultural environment. COMMUNICATION MVP for Sitel and Teleperformance in several ocations. Top performer in Royal Caribbean for achieving photos and sales targets. REFERENCES Available by reqquest ENGLISH AND SPANISH SYNTAX, SEMANTICS, STYLE AND APPROPRIATE TERMINOLOGY  CUSTOMER SERVICE  RELIABILITY AND DISCIPLINE  EMPATHY  MICROSOFT OFFICE  FAST LEARNING