Denise Maghari

Denise Alison – Maghari De Leon St., Brgy. Mansilingan, Bacolod City--Skype: dheenys02 OBJECTIVE I want a highly rewarding career where I can use my skills and knowledge to help the company and my co-workers be successful. PROFESSIONAL SKILLS ● ● ● ● ● ● ● ● Graduate in Bachelor of Science in Information System Proficient in Microsoft Office ’2007 and ‘2010 (Word, Excel, and PowerPoint); Excellent communication skills both oral & written (English & Filipino). Having a positive attitude, understanding, dedication, patience, and commitment. Excellent basic computer skills Excellent ability to adapt to a changing environment Excellent knowledge of Window Operations systems and software Able to do other duties as assigned EDUCATIONAL BACKGROUND Tertiary Bago City College 2009 – 2013 Rafael Salas Drive, Brgy. Balingasag, Bago City Secondary The Sisters of Mary School - Girlstown 2005 - 2008 J.P. Rizal St., Talisay City, Cebu Elementary Bago City Elementary School 1999 - 2005 Araneta St., Bago City PERSONAL INFORMATION ● ● ● ● Birth Date: November 2, 1992 Birth Place: Makati Metro Manila Citizenship: Filipino Religion: Roman Catholic WORK EXPERIENCE Data Entry Clerk & Data Analyst Provincial Environment Management Office (PEMO) June 2012 – October 2012 ● ● ● ● Maintains database by entering new and updated government transactions Secures information by completing database backups Maintains data entry requirements by following data program techniques and procedures Verifies entered information by reviewing, correcting, deleting, or re-entering data combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. HER Reality - Cold Caller August 2021 – June 2022 ● Cold call possible leads selling properties. ● Reach out to prospective sellers via Xencall dialler. Pruette Properties - Cold Caller January 2021– August 2021 ● Cold call possible leads selling properties. ● Reach out to prospective sellers via Mojo dialler. Caterlink - Sales Support January 2021 – November 2021 ● Able to provide a product quotation to Sales Agent as needed promptly. ● Respond to Sales Agent queries for details, specs, and price verification as needed. ● Enter customer details into the system accordingly. ● Compile brands specification, brochures, price lists, drawings, etc. ● Research brand specs if needed on the web if not available from the supplier. ● Update specs, and brochures from time to time with constant communication with the Supplier Sales team. ● Create project quotations with customized products requested by clients. Veriheal – Patient Care Representative November 2020 – May 2022 ● Reach out to patients who need medical evaluation. ● Contact patient via email or SMS (RingCentral, Dialpad) ● Set up an appointment for a virtual meeting. Concentrix – Chat Support July 2017 – January 2021 ● Obtain customer information such as name, address, and payment method and enter an order using ASCR. ● Promotes company’s products and services when appropriate ● Resolved customer’s issues in a clear, courteous, and straightforward manner ● Provides First Chat Resolution (FCR) Convergys – Technical Service Associate II May 2013 – June 2017 • Obtain customer information such as name, address, and payment method and enter an • order into computers. • Promotes company’s products and services when appropriate • Resolved customer’s issues in a clear, courteous, and straightforward manner • 4 years of technical support experience Transcom – Customer Service Associate I November 2012 – March 2013 • Obtain customer information such as name, address, and payment method, and enter • orders into computers. • Record names, addresses, purchases, and reactions of prospects contacted • Receive payment and record receipts for services • Promote the company’s products and services when appropriate. OTHER SKILLS ● Deal professionally with frustrated customers ● Communicate more effectively with non–tech customer ● Set appropriate customer expectations ● Deliver bad news diplomatically ● Help customers help themselves ● Establish credibility and user confidence ● Able to process emails, research, and other common admin tasks ● Do web search as needed CHARACTER REFERENCES Rodgelyn Bermosa- Patient Care Agent Veriheal Kristin Duran- Friend Concentrix – Bacolod Noela Sentina- HER Reality Manager I hereby certify that the above information is true and correct to the best of my knowledge and belief. Denise Alison – Maghari Applicant