DENISE E. ROYO
To be able to land on good establishments where I
can develop & enhance my skills, potentialities &
knowledge at the same time boosts my confidence
and be a good person as a whole.
WORK EXPERIENCE
PHILIPPINE LONG DISTANCE TELEPHONE
Oct 2010 - Jul 2011
COMPANY (PLDT) (CUSTOMER SERVICE)
Customer Service
Offer consumer goods packages to corporate and clients
CONTACT-- St. Anthony Tierra Vista
Subd. Nangka Marikina City
SKILLS
Computer Literacy
Strong Communication
Documenting and Reporting
Ability to Multi Task
Great speed and accuracy in
typing
Knowledge of Microsoft Office
suite, Word, Excel, Outlook
REFERENCES
JAMES VILLAMIN
SECTION HEAD
RUSTAN’S COMMERCIAL CORPORATION
GATEWAY, CUBAO-
MARK RITCHIE TOLENTINO
SUPERVISOR
LF LOGISTICS-
SIZZLING SEAFOODS VMALL FOODCOURT
(CASHIER / SERVICE CREW)
Apr 02 2012 - Jul 2012
Provided customer service with a quick and accurate
reaction, showing the customer sensitivity to their
individual needs
Accepted payment from customers, and make a change
as necessary
Cleaned and organized eating, service, and kitchen areas.
Aug 02 2012 - Dec 2012
SILVERWORKS (SALES LADY)
Greeted customer in a most friendly way.
Let the customer look on the product and make
suggestive approach
Do the Sales Entry
Re-stocking and make sure all the product are available for
customers needs and preference.
APPARENT POWER CONSTRUCTION &
SERVICES (SECRETARY)
Jan 2013 - Feb 2014
Answered phones and delivered important message to
head officer
Maintained inventory and ordered supplies as necessary
Scheduled meetings, conference and maintained calendar
Responsible for all paperwork including expense report,
invoices, payrolls, etc.
RUSTANS COMMERCIAL CORPORATION (SALES
Aug 2014 - Mar 2016
ASSOCIATE)
Greeted customer in a most friendly way.
Let the customer look on the product and make
suggestive approach
Do the Sales Entry
Re-stocking and make sure all the product are available for
customers needs and preference.
RUSTAN’S MARKETING CORPORATION (SALES
CLERK)
May 2016 - Aug 2016
Greeted customer in a most friendly way.
Let the customer look on the product and make
suggestive approach
Do the Sales Entry
Re-stocking and make sure all the product are available for
customers needs and preference.
READYMAN INC. (CUSTOMER SERVICE)
July 2017 - July 2018
Answered phones and update daily delivery on outlet
Check if there's rejection in the delivery
Update Daily Monitoring (arrival and departure time)
Report rejection to principal
Process return stocks after delivery
Address all trucker's concern
LF LOGISTICS INC. (ASSISTANT I - TRANSPORT)
July 2018 - January 2023
Answered phones and update daily delivery on outlet
Check if there's rejection in the delivery
Update Daily Monitoring (arrival and departure time)
Report rejection to principal
Process return stocks after delivery
Address all trucker's concern
Process document's from delivery
Processed billings, invoices and processed reimbursement claims
requested by clients
Followed-up customers regarding past-due invoices and billings
and worked out a plan to help them avoid penalties
Documented and updated client database
Send Weekly Billing of Trucker
Create Weekly and Monthly Buy and Sell Report
EDUCATION
COLLEGE
ICCT COLLEGES - Cainta, Rizal
2009-AUGUST 2011
Bachelor of Science in Computer Science
3RD YR. COLLEGE
Undergrad
HIGH SCHOOL
PARANG HIGH SCHOOL - Parang Marikina City
2005 - 2009
1ST YR - 4TH YR
ELEMENTARY
ST. MARY ELEMENTARY SCHOOL - Nangka Marikina City
1999 - 2005
GR. 1 - GR. 6
AWARDS
March 2021 | LF Logistics
2020 Natatanging LF
Bantay Yaman Award
July 2022 | LF Logistics
2021 Natatanging LF
Ms. Mathematician Award
I hereby certify that the above information is true to the extent of my knowledge.
Denise E. Royo
