Denise B

DENISE BELCHER Teaneck, New Jersey 07666 Cell--Senior Project Manager/Agile Scrum Master Self-motivated, results-oriented Project Manager with solid 10 years’ experience in Project Management to include the planning, implementation, support, and maintenance of Enterprise Technology systems, Cloudbased and on-premises products, and services. Capable of leading multiple projects and teams concurrently. Expertise in Process Improvement, Infrastructure development, cybersecurity and delivery of highperformance, cost-effective technology such as network infrastructure voice and data projects. Professional Experience: Belcher Consulting January 2023 to Present Project Manager Consultant • Responsible for guiding and supporting the adoption of Agile principles, methodologies, and practices. • Coached teams while fostering a culture of collaboration, continuous improvement, and customer satisfaction. • Trained and coached on efficiency in Agile ceremonies to include sprint, release planning, retrospective and demos. Developed scrum and kanban teams manage backlog refinement, user stories and epics creation. • Worked with senior management for Quarterly/Big Room Planning on defined KPIs. Goldman Sachs October 2021 to Jan 2023 Sr, Project Manager: Voice and Video – Computer Workspace Service and Facilities • Project manager responsible for planning, executing, and managing network-related projects within CWS Meeting Platform. • Project managed the Migration from Enterprise Infrastructure Cisco Softphone to the Zoom Suite Product line to include the buildout of Goldman Sachs Corporate Headquarters Conference Rooms. • Managed Flagship Enterprise Initiative Zoom Suite Product line to include migration and implementation planning. • Supported the Release Train Engineer by committing resources to the JIRA Program Board. • Managed Flagship Enterprise Initiative Zoom Suite Product line to include migration and implementation planning. • Facilitated Agile Ceremonies to include Daily Standup, Backlog Refinement and Planning. • Removed impediments and blockers that prevent teams from achieving their sprint goals. Built Strategic plan and project metrics. Managed team projects involving cloud services that support AI AWS, Google Cloud. ADP – Automatic Data Processing July 2012 to Sept 2021 Sr. Project Manager/Scrum Master Global Network Services, Infrastructure, SDLC, DEV Ops, Middleware Engineering • Responsible for Project Management and Agile principles, processes, and procedures. • Led large Implementation and Migration projects by conducting scrum standups, sprint planning sessions and retrospectives. Managed voice network and contact center projects supporting a wide array of products such as Genesys, Nice, Avaya and AWS, Data Centers migrations. • Responsible for negotiating and implementing customer change requests and tracking and reporting projects. Led technology teams responsible for data privacy and security concerns. • Middleware Engineering, Projects involve upgrades, Hardware Refresh, Compliance Patching and Migration Initiatives. Conducted Daily and Weekly status meetings collaborating with Service DENISE BELCHER • • • • • • Management, Tech Management and Offshore Teams involving MFT messaging and network server maintenance and change management. Created project plans, defining project scope, setting objectives, allocating resources, and managing timelines, Run books and budgets. This involved working with external vendors and service providers. Developed and managed incident response plans. Formulated dynamic JIRA dashboards, Reports and Plans enabling senior management and engineering teams’ greater visibility into project progress. Conducted Quarterly Planning and Big Room Planning. Used industry-accepted project management tools such as Rally, JIRA, Confluence, and Planview. Managed the daily operation of Change Management to support the efforts of internal teams and workload. Initiated and communicated with teams and stakeholders to identify, manage, and escalate risks and mitigate issues within the defined Sprint timeline. Interfaced with project customers, project sponsors, business analysts, customer relationship managers, and project team members in the planning and execution of large-scale IT projects. Responsible for identifying and managing project risk factors, negotiating, and implementing customer change requests for tracking and reporting project progress. Utilized Project Management and SAFe Agile principles and practices methodologies. Konica Minolta Business Solutions Aug 2011 to Jun 2012 VOIP Project Manager • Planned and Organized Internal Resources which included Data Center, Network Services, Messaging, Security and Desktop Services for reaching the VOIP Project Migration goals and timeline. • Coordinated and Monitored Vendor Milestones and Deliverables for successful outcomes. • Collected and verified all Station and System Data, Contact Center, Virtual Servers, VLans and IP Addresses including (ACD) and Auto Attendant for the Siemens Open Scape Voice (VOIP) System. Monitored Test and Turn up of SIP Trunks. Morgan Stanley Smith Barney Nov 2010 to July 2011 Voice MPLS Project Manager: • Project Managed the Morgan Stanley Smith Barney MPLS Network installation spanning 900 branch locations throughout the US. Successfully coordinated numerous disciplines and external vendors in planning and preparing their activities. Monitored progress of multiple Branch migrations processes and milestones. MPLS networks, IP Routing, Avaya PBX technology, Voice Hubs, Cisco network routers and switches, CPE, SIP Trucking. • Coordinated Circuit deployment with AT& T and Verizon to meet the deadline to include WAN activations. Planned Contact Center Deployments. • Kept track of site survey and current inventory of circuits and equipment to decommission. • Participated in multiple “lessons learned meetings” to gather notes and suggestions to streamline and improve the process. Education and Certifications: • Bachelor of Science: Business Administration Degree. Morgan State University, Baltimore, Maryland • PMP Certified • SAFe Agile Scrum Master Certified Technical Proficiencies and Experience: • • JIRA, Confluence, Rally, SharePoint, Planview, PowerPoint, MS Project, Smart Sheets, Teams, Zoom, AI, Cybersecurity Genesys, Avaya, IVR and Chat, Cisco, Zoom Suite Siemens Meridian MAX/Symposium, Call Pilot, Norstar, Contact Center Technologies.