Denis Santos

Denis Santos Crumlin D12 – Dublin, Ireland. - l-https://www.linkedin.com/in/denis-josé-dos-santos-5b196235/ Summary Administrative Assistant | Business Support | Customer Service | Remote Work Professional with over 15 years of experience in customer service, administrative support, sales, and contract management. Proficient in English, Spanish and Native Portuguese, with experience in remote work, process management, and problem-solving. Proactive, organized, and efficiency-driven, seeking an opportunity to apply my skills in a dynamic and international environment. Available to work full time – VISA STAMP 1G. Experience The College Green Hotel Dublin l Dublin, Ireland. Accommodation Supervisor l 07/2023 – 04/2025 • • • • Supervise housekeeping teams, ensuring high standards of cleanliness and organization. Coordinate schedules, train new employees, and implement efficient processes. Direct communication with customers and other departments to ensure a quality experience. Management operated by Opera System. Aloft Dublin City l Dublin, Ireland. Accommodation Supervisor l 02/2023 – 07/2023 • Responsible to ensure the cleanliness of bedrooms, corridors and public areas within the hotel are maintained to the desired standard of the hotel. Accommodation Assistant l 02/2022 – 02/2023 • • • Responsible to keep tidy and clean the public area of hotel, guarantee that everything is spotless. Contact directly with sectors as reception, front bar, concierge, guest and staff in general. Management operated by Opera System. 3L Locacoes e Servicoes S.A. e Carpigiani do Brasil – Metalfrio Group l Sao Paulo, Brazil. Full Commercial Analyst l 05/2021 – 09/2021 • • • Customer support via email and phone, equipment sales assistance, and contract management. Technical call control and administration of training courses provided by the company. Utilized the Optimal Manager system for contract maintenance. Metalfrio Solutions S.A. l Sao Paulo, Brazil. Full Commercial Analyst l 01/2020 – 04/2021 • • • Customer service and support via digital channels (email, WhatsApp, and phone). Contract negotiation, commercial planning, and client portfolio management. Developed sales strategies and post-sales support. Metalfrio Solutions S.A. l Sao Paulo, Brazil. Junior Commercial Analyst l 07/2018 – 12/2019 • Responsible for servicing Key Account customers such as Coca-Cola, Ambev, Unilever, Nestle, distributors and resellers via electronic channels such as phone, email, Whatsapp, Skype, making sales of original and exclusive parts of the Metalfrio brand. Budgeting and ordering via TOTVS system (South Data), identifying parts through exploded view and equipment structure, monitoring of the sales process until after sales, analysis and maintenance of the order book, daily reports of orders sent for analysis of credit, issuance of daily billing report, monitoring of customers' billing portfolio, opening of new customers and distributors throughout Brazil. Identification of new markets, customer loyalty and prospecting, monitoring and monitoring of the arrival forecast of missing parts, daily contact with engineering, fiscal, financial, logistics, supplies, sales representatives and authorized distributors. Relationship with group partners such as Begur Transportes, 3L Locações and Carpigiani do Brasil. • • Frigelar l Curitiba, Brazil. Tele Sales Agent l 07/2013 – 04/2018 • Responsible for making sales by phone and in person, developing an action plan focused on opening and developing new customers. • Responsible for customer service at the counter, identification of parts and products with manufacturer references, sale of parts and finished products such as air conditioning, exhibitors, EOS brand cold rooms, Whirpool brand refrigeration components (Brastemp and Consul), Electrolux, Samsung, Fujitsu, Midea Carrier, Metalfrio, among others. • Strong performance in prospecting and customer loyalty, active and receptive telephone sales, management and maintenance of customer portfolio, monitoring of the sales and after-sales process. Relationship with authorized assistance, small and large resellers. Average billing from R$ 250,000.00 to R$ 350,000.00 monthly. Education Higher Diploma in International Business (Completed – 11/2024) Dorset College Dublin – Dublin, Ireland. General English & Callan Method C1 Advanced Level (07/2023 – 02/2024) ELTA Language School l Dublin, Ireland. Bachelor in Business Administration (01/2010 – 12/2013) FALEC College Brazil l Curitiba, Brazil. Activities and societies: To train the professional-administrator endowed with analytical and entrepreneurial capacity, with a systemic view of the organization, to become an agent of change and social transformation with a view to present and future collective responsibility and ethics. Skills § § § § § Customer Service & Administrative Support Remote Work & Time Management Proficient in English | Native Portuguese Speaker Microsoft Excel, Google Workspace, CRM & TOTVS, Opera System Problem-Solving & Effective Communication Volunteering SPEAK Social Dublin – Online English Teacher (11/2023 – 01/2024) Provided online English lessons for non-native speakers, focusing on grammar, vocabulary, and conversation fluency.