Denis Musyimi

DENIS M. MUSYIMI Address: P.O. Box 9 - 90105, Kathiani. Phone: - Email:- PROFILE Dedicated and results-driven professional with a diverse background in quality assurance in a call center, and IT support within the automotive industry. Proven track record as a quality assurance officer, adept at monitoring and enhancing sales and customer support. Successful experience as a supervisor, demonstrating leadership skills in a fast-paced corporate setting. A skilled and well-informed lecturer of IT and Mathematical courses. I am logical and methodical, have a creative eye for details, and am diligent in producing exceptional work. Motivated to learn, grow, and excel in the job. EXPERIENCE December 2023 – October 2024 Supervisor Call-Center: Shanti Wellness Company • Led a team of 40 operators in a call center. Organized meetings, regular training and coaching to improve on productivity. • Presented reports to management and suggestions to elevate performance from call center side. • Provided constructive feedback and coaching to enhance communication skills. February 2023 – November 2023 Supervisor Call-Center: iTrade Company • Conducting training sessions and onboarding of sales agents. • Provided analysis and statistics to the management towards better sales metrics. • Creating a motivation system to enable agents enjoy work and reap returns. September 2022 – May 2024 Part-time lecturer: Multimedia University of Kenya • Taught mathematical units in IT and Science faculties. Mentored students to loving mathematics and embracing IT derived from passion. • Participated in faculty meetings to discuss performance after exams, do moderation and discuss semester plans and activities. February 2022 – August 2022 Supervisor (BMW Group): Teleperformance Group Russia • Overseeing workflow of agents in IT support for BMW. • Analyzing KPIs and SLAs to ensure optimal company performance. February 2021 – February 2022 IT Customer Support Specialist (BMW Group): Teleperformance Group Russia • Receiving and processing incoming customer requests. • I.T. support for client software and hardware issues. • Data entry of information into a database. January 2014 – August 2014 & March 2015 – August 2015 High School Teacher: Kituvu Secondary School – Kenya • Taught Mathematics, Chemistry, Biology, and Physics to students. • Supervising student projects for the Kenya Science and Engineering Fair projects. EDUCATION March 2023 – November 2023 Google Data Analytics Professional Certificate • Data analytics which incorporate SQL, Spreadsheets, Tableau and R programming. October 2020 – June 2022 Master of Science in Mathematics: People's Friendship University of Russia • Majored in Functional Analysis entailing differential and integral calculus and Python programming. • Thesis on “Mathematical Model of Epidemic Progression with Two Virus Variants” September 2014 – August 2018 Bachelor of Science in Mathematics and Computer Science: Multimedia University of Kenya • Awarded First Class Honors February 2010 – December 2013 High School Diploma: Moi High School – Mbiruri • Leader of Mathematics Club SKILLS • • • • • • • • • Tableau Google Sheets and Excel Problem-solving Data visualization SQL Excellent communication skills Interpersonal skills Team player Strong analytical, logical, and mathematical skills REFEREES 1. Dr. Irene Wattanga Lecturer - School of Science and Technology Open University of Kenya Nairobi, Kenya Email:- Tel: -. Ms. Anastasia Orlova Manager – Teleperformance Group Russia Preobrazhenskaya Square, 8, Moscow Email:-Tel: - 2. Joy Mutegi HoD – Mathematics Multimedia University of Kenya Nairobi, Kenya Email:-Tel: -