Denis Azenui

Denis Azenui Address: Douala, Cameroon Cell Number: (- Email:--Nationality: Cameroonian Profile A seasoned project and business development manager leveraging over fifteen year’s experience in the telecommunication industry, and with impressive track record managing and coordinating GSM turnkey site project rollout, project planning and estimation, change management, spare part management, budget oversight, client relationship management, vendor and contractor management, contract and procurement management, equipment acquisition, logistics management, stakeholder management and reporting. I am a customer focused engineer with extensive experience directing the installation, integration and maintenance of telecom networks and infrastructure (GSM BTS/BS, wimax, IP/networking, microwave transmission, VSAT, optic fiber, solar panels, coupled with mechanical & electrical issues on Cell sites. My core competencies include Information and communication technology, process improvement, IT project and service management, advanced network technologies, business development and management. I seek to attain excellence whilst harnessing my professional skills in creating & adding value to improve organizational goals and objectives. EMPLOYMENT Business Development Manager / Information Systems Manager Qlear | Douala | www.qlearsarl.com 02/2019 > Present Marketing & sales, business development, product development, project management, materials management and people management, account management, budget & forecasting, relationship management, strategic planning, new markets penetration, service delivery, and creating operational architectures. Key Responsibilities o Identifying new business leads, development of new opportunities and existing partner development, while analyzing the dynamics of competition, cost effectiveness and revenue potential. o Hunting and engaging new Carrier business and managing the end to end solution delivery. o Build and maintain profitable long term partnerships with key stakeholders. o Thrive on creating a seamless and productive working relationship with clients and team members. Persuasively engage and negotiate the best possible business outcomes. o Developing strategies for the overall growth of the company, identifying and assessing target markets, intelligence gathering on customers and competitors, generating leads for possible projects, and follow up client activities. o Manage overall IT Infrastructure and custodian of the IT Vision for QLEAR o Direct the strategic roadmap of the IT Infrastructure and responsible for the alignment of IT goals to business objectives, to deliver value to the business beyond being a cost center. o In charge of general System Administration and Management, ICT System procurement, GIS Database Management, General IT and Desktop support. o Responsible for the overall planning, organizing and execution of all IT functions and strategy. o IT change and data management; IT support services; IT designs, implementation and maintenance, wireless communication support, data & voice implementation support, network design, and auto-switch internet support & many more. o o o o o o o o o Delivers efficient, agile and user centric IS solutions that drive the business forward, sustain her competitive advantage and ensure regulatory compliance. Participate in developing annual IT budget (OPEX & CAPEX), Reviews budgets & other items to assist in evaluating, implementing & supporting appropriate technologies. Coordinates the use of external service providers for maintenance of systems, components, and peripherals, and ensures security policies are adhered to. I rationalized IT infrastructure and team strategy resulting in efficient alignment with core business priorities. Developed strategic and tactical operational plans to exploit new technologies and contemporary system designs. Business support in driving to ensure business objectives are met through systems and products and services provided. Responsibilities have incorporated Business Engagement, Partner Management, Contract Management, Service Management, Crisis Management, Business Continuity, Application Support, Infrastructure Services and Disaster Recovery. Driving the Technology needs underpinning the various Strategic projects for the organisation. Adhering to strict governance and controls aligned with global best practice standards. Organizes in-house trainings and Created Knowledge base articles. Project Manager/System Analyst Qlear | Douala | www.qlearsarl.com 10/2016 > 01/2019 Handled site refurbishments/co-location/BTS & TX link rollout (Nokia networks, Ericsson, Huawei) /solar/optic fiber placement/raise floor/turnkey site construction and deployment projects. Install, maintain and support the IT networks and information systems. Key Responsibilities o Prepared and maintained updated business and technical requirements pertaining to assigned projects to enable future reference and set up strategic partnership with stakeholders. o Lead teams to deliver on contractual commitments, initiate corrective actions to treat abnormal conditions or performance trends related to projects and accountable for weekly project performance review. o Build project budget, manage execution, define project tasks and needed resources. o Plan and schedule project timelines and milestones using appropriate tools, while reporting progress and performance on field activities. o Present reports defining project progress, status, challenges and appropriate solution, and resolving issues and conflicts within the project team. o Delivering multifaceted projects with multiple deliverables and complex dependencies against agreed scope, budget, schedule, and identify potential crises, and devise contingency plans. o Reconciled monthly Rollout expenditure against Project budget and Provide input for costing on new offers. o Provision of on-site high level support to critical technical problems. o Interpreted structural drawings generated by customer and carried out engineering analysis, designs, quantity estimates, and make recommendations with innovative & customized solutions. o Support in project outsourcing initiative and partnership negotiations, while collaborating with and coordinating the diverse teams. o I introduced a process improvement strategy that improved on mode of delivery and reduced planned cost. o Install, configure and maintain/troubleshoot network switches, routers, servers, firewalls, APs, system and application software, and other wired and wireless LAN and WAN networking equipment, taking corrective action as required to maintain SLA. o Installation, maintenance and configuration of web server products in real time environment. o Experience in supporting product design workshops and converting them to requirements for technical teams to build whilst supporting the development team. o o o o o o o Linux server administration (RHEL, CentOS, Ubuntu). Performing requirement gathering, business process analysis, and configuration tasks in MS Dynamics CRM. Hands-on administration and support of Windows servers, VMware, Active Directory, MS Exchange, MS Office, MS 365, MS Azure, Exchange, SharePoint, Teams, licensing, virtualization (ESXi), Veeam, VoIP, GPOs, DNS, DHCP, Print and File services (DFS, FTP and SFTP), etc. Manage server and network hardening, antivirus deployment and spam filtering. Monitored critical services and usage on Servers in terms of Storage, CPU, Memory & processes on Windows Server 2008 R2, Windows Server 2012 R2 and Windows Server 2016. Provided input for I.T. policies and procedures (including Information Security policies) that aligns with the enterprise risk management strategy. Hands-on experience in project management tools like MS Visio, MS Project, SharePoint and JIRA Field Maintenance Engineer Huawei Technologies Company Cameroon.Ltd | Douala | www.huawei.com/cm/ 09/2014 > 10/2016 I had over 70 BTS sites in my sub region for which I did operation and maintenance, and handled project related issues. When required, i did same for the whole region-over 500 BTS Sites). I continued with the same task I did while at MTN and much more. Key Responsibilities o Coordination, supervision and follow up of field activities during MTNC 2G, 3G, 4G LTE, RAN, DWDM, Microwave transmission links and Wimax rollout. o Carry out preventive, corrective and curative maintenance on the MTN network. o Manage contractors to ensure site preparation and equipment deployment meets the project schedule and cost requirements. o Perform site inspection and acceptance to ensure site build and equipment installation are done according to customer’s requirements and standards. o Ensure that KPI's of the network are met and that rules and regulations are carried out to be in compliance with internal procedures. o Respond to general project/product enquiries from both internal and external sources. o Quality control on projects during implementation, and coordination with technical support team for complex issues faced. o Regular network auditing and health check (microwave transmission, RAN – 2G,3G,4G LTE, optic fibers - DWDM, power etc.) to remove single point of failures and to improve target KPIs for network availability. o Managing and optimize field operation activities to ensure a timely and qualitative deployment and maintenance of the network as per the contractual obligations. o Take lead role in following ongoing network issues and resolution, handling material dependences with SPM and logistics team, as well as bridging the communication gap between supporting departments and provide timely support to all other departments. Interaction with related departments of the customer to ensure achievement of objectives. o Re-homing of BTS sites in the RAN from one cluster to another. o Analyzing monthly KPI achievement reports and planning proactive activities. o Perform optimization actions (audits, analysis, necessary QOS corrective actions and feedback, capacity management/upgrade, escalations). o o o Main interface in cross-functional project teams and manage strategic relationships with clients, contractors and channel partners. Track and maintain daily / monthly reports. Track and reporting on auxiliary systems and passive infrastructure on BTS sites. Field Specialist MTN Cameroon | Douala | www.mtncameroon.net 03/2007 > 08/2014 I had over 60 BTS sites in my sub region for which i did operation and maintenance, and handled project related issues. When required, i did same for the whole region-over 450 BTS Sites). Key Responsibilities o Execution of network operation and maintenance activities, in line with business requirements and procedures defined in MTN O&M toolkit. o Develop and implement preventive, corrective and curative maintenance plans to ensure high GSM/ISP networks and transmission links availability. o Reporting on auxiliary systems, such as power, diesel generators, solar panels, AC/DC power cabinets, site cleaning, fuel refills maintenance in conformity to Mechanical and Electrical (M&E) unit. o Ensure good condition of all network equipment and backhaul links - BTS, Transmission (Terrestrial: Point to point, point to multipoint, optical fiber, VSAT) and Wimax through routine health checks, fault diagnosis, troubleshooting and remedy of network faults o Perform BTS site survey, site inspection, acceptance and integration on behalf of O&M department. o Develop contingency Plans for timely completion of Projects. o Handle spares parts and ensure faulty hardware are timely channeled to logistics/ware house team for repairs. o Maintain and update detailed assets, and configuration register on a site by site basis. o Analyze and evaluate reports regarding network performance and productivity to ensure key metrics are being met and quality achieved o Provide mentorship for NMC/NOC Engineers, ensuring due handling of alarms, escalation procedures and resolution of trouble events reported, within SLA and/or minimize MTTR. o Contribute to the commissioning and setting up of new transmission/BTS NE, hardware or software releases, upgrade, network configuration changes and drive continuous quality improvement initiatives within O&M in line with business requirements. o Assist and provide technical guidance, coordinating subcontractors, partners and other departments in realizing projects and coming up with collaborative strategies for network evolution. o To lead, delegate and supervise subcontractors to ensure successful project implementation, completion and quality control. o Worked with several test and measurement tools. o Ensuring that all potential service and site integrity affecting issues be it technical, communal, security etc are attended to. o Implementing (2G/3G/Wimax) Network Rollout, deployment and Swap Out (from Ericsson BTS to Huawei BTS, TDM TX links to hybrid/IP TX links, from Point to Multipoint to Point To Point links. o Investigate & solve costumer complains (drop calls, silent calls, poor handover, etc.) tracking & closing as per defined SLA. o Ensure installation and maintenance work undertaken by contractor or vendors meets MTN’s specification. Project Manager/Consulting and subcontracting with several company’s Subcontractors executing projects for CAMTEL, OCM and MTN | Douala 02/2006 > 02/2007 (Managed over 20 BTS turnkey site construction within this period) Key Responsibilities o Provided Field engineering installation, coordination and project management of field projects. Develop accurate project plan and budget for all assigned projects and manage assigned projects till completion. o Modify as needed and direct close-out of completed jobs including the receipt of all required documentation. o o o o Lead internal deployment meetings with other managers and team members to review the status of each project and implement changes as necessary to ensure timely project completion and within budget. Rectifying and retrofitting installation issues prior to integration. Provide Technical Support to Teams on field and interface with units across projects. Responsible for conception, design, planning, execution, control, and management of construction projects. Telecommunication Technician/Site Supervisor Alandick & Co Cameroon SA | Douala | www.alandick.com 04/2005 > 01/2006 (Implemented and realized over 25 BTS turnkey sites construction) Key Responsibilities o Supervising progress of turnkey site build projects. o Carry out site survey, installation, commissioning, and integration of BTS and microwave transmission links, while ensuring compliance with MTN tool kit. Do soak and sweep test on transmission links and BTS feeders respectively. o Supervise installation of generators and electrical installation on BTS sites. o Project implementation, monitoring, review, and documentation o Resolve problems escalated by subcontractors and deal with site related requirements while reporting to the rollout manager on project progress. o Control rectification of installation defects and inspection of work done by subcontractors. o Collect site documentation for acceptance, then coordinate and drive site acceptance. o Following up the plans and coordinating with subcontractors to achieve the required target and ensure quality is implemented and no snags exist. o Sites Acceptance Test Procedure (ATP) and Final Acceptance Clearance (FAC) for new sites o Observed established safety and health standard procedures /regulations in the execution of tasks. o Complete and sign take over Certificate for subcontractors on completion of work. o Acquire and maintain certificates, specifications and as-build drawings for C-Modules. PROFESSIONAL COURSES/CERTIFICATES o o o o o o o o o 2017 - Ceragon Certified Rollout Professional-IP-20C and IP-20N Ceragon Networks 2010 – VectaStar Certified Engineer Cambridge Broadband Networks – South Africa 2009 – GSM BTS operation and Maintenance Huawei Technologies Company Cameroon.Ltd 2008 - Airmux & Ethernet Access (Rici): Operation & Maintenance RAD 2008 - Nera SDH Radio Link & Management System (Evolution & Netmaster) Nera 2007 - Operation & Maintenance Nera Radio - Link System: City Link Nera 2007 - MaxSystem operation and Maintenance Advanced Telecoms 2007 - Redline Certified Support Professional (RCSP-Redmax-Wimax) Redline 2005 - Installation & commissioning of GSM RBS 2202, 2102, 2206, 2106 ERICSSON KEY SKILLS/ PHYSICAL COMPETENCIES o o o Good command of both English and French Ability to work at heights Good sense of initiative in technical/Cross functional problems solving o o o o o o o o o Ability to drive for long distance Adaptability to technological changes and work in high paced rapidly changing environment. Ability to influence peers, clients and suppliers Strong problem-solving skills. Demonstrate efficiency in issue resolution and solution development under pressure. Strong sense of prioritization within business constraints Ability to work independently or as a member of a team Good organizational and time management skills as is the ability to perform work with little direction and work on multiple projects simultaneously. Demonstrated proficiency at effectively communicating technical and/or controversial concepts to technical and non-technical audiences at various management levels Experience of working in a multi-vendor environment. KNOWLEDGE o o o o Thorough understanding and working knowledge of the following equipments, operating systems, software packages and programs: MS windows, Linux, Virtual machines, MS office suite, Minilink E/TN, Ericsson BTS 2000 and 6000 series, Huawei BTS 3900 and RTN, Nera evolution, New NMS, Ceragon, Nokia networksFlexi multi radio, Redline, Vectar star, OMT, LMT, Winfiol, Anritsu, Emerson etc. Thorough understanding and working knowledge of the following tools: Zaurus, Site master, Fusion splicer, reflectometer, Angle meter/Inclinometer, GPS, Range finder, E1/STM1 tester, etc… Broad knowledge on Networking and IP protocols (FTP,HTTP, MPLS, etc…) and the software that uses those protocols. Knowledge of network/DSL devices functions and configurations (Routers, switches, hubs, Airmux, Rici, Egate, etc). BEHAVIORAL QUALITIES o o o o o High integrity and sense of commitment High attention to details and high level of creativity Good Communication skills and strong aptitude for leadership Enthusiastic, ready to take challenges, positive, team player Ability to deal with high levels of ambiguity and Results oriented. EDUCATION 2017- BSC Information Systems and Management University of London, International Programmes – London School of Economics. 2013- Primary & Secondary Teachers Training National Teachers Training Center – NTTC Bamenda 2005- Diploma as a computer operator. Computer Resource and Agricultural Technology (CRAT) 2003- National Diploma in Telecommunication in the Transmission Specialty National Advance School of Post and Telecommunication. 2002- Diploma in Telecommunications and Electronics Engineering City & Guilds of London Institute/COTECC Bafut - GCE A level equivalent 2001- Certificate in Telecommunications and Electronics Engineering City & Guilds of London Institute/COTECC Bafut - GCE O level equivalent. REFERENCES: References and supporting documentation furnished upon request.