Denelyn

 DENELYN DELA CRUZ Lot 11 Block 18 Sherwood St. Greenwoods Executive Village Pasig City |- |- EDUCATION Bachelor of Science in Tourism2003 Centro Escolar University Manila, Philippines High School Diploma- St. Mary’s Academy Caloocan, Philippines HIGHLIGHTS OF QUALIFICATIONS Strong communication and interpersonal skills, able to work with people from diverse cultural backgrounds, and build effective working relationship Demonstrated ability to work under pressure in a fast-paced environment, able to perform repetitive tasks and meet tight deadlines Proven ability to work both independently and as part of a team Ability to multi-task, set priorities and manage time effectively 2+ years of sales experience TECHNICAL ABILITIES Microsoft Application (Word, Excel, PowerPoint) Admin Tasks Internet Email Communication WORK EXPERIENCE Sales Coordinator December 2019 – June 2020 Bridgecom Prime Distribution Inc. Pasig, Philippines Responsibilities: Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representative have high-quality, up-to-date support material Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers Handling urgent calls, emails, and messages when Sales Representative are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events Sales Coordinator March 2018 – March 2019 Advance Microsystems CorporationPasig, Philippines Responsibilities: Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently. Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers. Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events. Travel Consultant June 2016 – June 2017 AAA Travel Service Inc. Makati City, Philippines Responsibilities: Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services Use promotional techniques and prepare promotional materials to sell itinerary tour packages Office ClerkJanuary 2009 – January 2013 Magtech Pentax MarketingCaloocan City, Philippines Responsibilities: Collect, count, and disburse money, do basic bookkeeping and complete banking transactions. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Inventory and order materials, supplies, and services. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Compute, record, and proofread data and other information, such as records or reports. Maintain and update filing, inventory, mailing, either manually or using a computer. Call Center AgentMarch 2007 – October 2007 One Global Contact CentrePasig City, Philippines Responsibilities: Identifying customers’ needs, clarify information, research every issue and providing solutions  Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. TRAINING Basic Communication Skills and American AccentJuly 2007 – August 2007 One Global Contact CenterPasig, Philippines CHARACTER REFERENCES Ryan Tan HR – OIC Advance Microsystems Corporation- Cristina Galapon Accounting Advance Microsystems Corporation- Bernard Alpajora Manager One Global Contact Center-