Demmie Rose Tamonan

Demmie Rose Tamonan • Marikina City, Philippines • - •- Profile Highly competitive and energetic professional project manager and customer care representative with advanced knowledge in delivering quality services to local and international clients, and responsible for addressing customer needs and ensuring they have a positive experience and achieving objectives on time and with excellence. A graduate with a total of 10 years of experience in teaching, customer service, and management looking for an opportunity to expand my professional skillset and help the company grow. Work History September 2022 - February 2023 | CDL Express Sales Associate ● Work closely with customers by preparing their packages to be sent internationally. ● Assist 25 customers on a daily basis regarding shipping rates, charges, and air cargo restrictions. ● In charge of social media daily postings regarding air cargo services, offers, and shipments to ensure client satisfaction, safety, and comfort. July 2020 - February 2023 | Alorica Philippines Inc. Q.C., Philippines Customer Care Representative (Chat) ● Handle 20-40 customer interactions per day via chat tool, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. ● Collect and document customers’ information and concern in their accounts accordingly. ● Memorize all company products and policies to be able to answer customer questions quickly and efficiently and increase upsells. ● Utilize proper tools to resolve customers’ concerns and provide additional value for their long-term use. June 2019 - February 2020 | Lanot Design Studios (Now, HPL Game Design). Q.C., Philippines Project Manager ● Assisted clients with their design needs and make sure the project's direction is clear on both ends. ● Compiled all tasks from clients for the day and track the status of each task from start to finish. ● Inspired design team to deliver excellent design work that exceeds expectations. ● Led the graphics design team and brought out their design expertise to solve problems and successfully manage their tasks. ● Delivered output to clients' preferred app or tool ensuring the deliverable’s quality. October 2015 - May 2019 | PNV Online English Inc, Pasig Philippines English Instructor Associate ● Provided lessons for Korean students of all ages beginner to advanced English. ● Evaluated students' English communication skills through drills and short exercises. ● Helped students ace their English assessments to gain certifications needed for school or jobs. ● Conducted classes using call or video platforms. ● Reviewed resumes, cover letters, and social media platforms for students looking for job opportunities. July 2012 - April 2012, March 2014 - August 2015 | Winphone Inc/Uphone Inc, Pasig Philippines English Instructor Associate ● Provided lessons for Korean students of all ages beginner to advanced English. ● Evaluated students' English communication skills through drills and short exercises. ● Helped students ace their English assessments to gain certifications needed for school or jobs. ● Conducted classes using call or video platforms. April 2012 - November 2014 | Eduplaza and Spicus Global Inc, Pasig Philippines English Instructor Associate ● Provided lessons for Korean students of all ages beginner to advanced English. ● Evaluated their English communication skills through drills and short exercises. ● Helped students ace their English assessments to gain certifications needed for school or jobs. ● Conducted classes using call or video platforms. Education- Polytechnic University of the Philippines. Manila - Bachelor Of Arts in English- Valeriano E. Fugoso Integrated Memorial School - Primary and Secondary School Technical Skills ● Project Management ● Knowledge of Microsoft Office(Word, Excel, Powerpoint, etc.) ● Knowledge of SaaS Platforms like Slack, Dropbox, Google Apps, and Discord) ● Social Media Management ● Quality Assurance ● Task Delegation ● Scheduling ● Task Management Key Skills and Characteristics ● Teamwork ● Customer Service skills ● Problem-solving skills ● Time management ● Building relationships ● Resourceful ● Taking initiative ● Emotional Intelligence ● Communication skills ● Professionalism and strong work ethic