Demie Pearl Suan

DEMIE PEARL SUAN Siquijor Province, Philippines- /- GENERAL VIRTUAL ASSISTANT A virtual assistant who offers a variety of administrative support including but not limited to: Customer Support, Calendar Management, Bookings and Reservations, Itinerary Management, Travel Budgeting, Manage Emails and Data Entry assistance to clients remotely. PROFESSIONAL EXPERIENCE Provincial Local Government Unit of Siquijor, Office Assistant, May 2023-Dec 2023 ● ● ● ● ● ● ● Organized Travel Order and itineraries Managed appointments, meetings, and calendars Organized materials and prepared agendas to ensure meetings run smoothly. Assisted in managing contracts of government employees like renewals or modifications Assisted in monitoring their social media presence. Answered phone calls and emails from the public, addressing questions related to government services and policies. Inputting, organizing, and maintaining records and databases. Qualfon Company, Customer Service Representative, Aug 2022-Dec 2022 ● ● ● ● ● Assisted with order placements, tracking, returns, refunds, and product information Handled customer queries, complaints and follow-ups through phone calls. Assisted customers with technical or product-related issues, troubleshooting, and resolving concerns Updated and maintained customer databases ensuring all information is accurate and organized Resolved Customer complaints with empathy EDUCATION Siquijor State College, Philippines Bachelor of Science in Tourism Management