Demi Anne Carlos

DEMI ANNE B. ZABALA WORK EXPERIENCE PROFILE To work in any different task or role where my 6 years of experience will be fully utilized in providing quality and efficient administrative support to the company’s activities, administrative duties, and ensuring its smooth running. SKILLS AND TALENTS: • • • • • • • • Admin Assistant Willing and eager to work in any different task or role. Can easily master the task and platform quickly when I am taught. Can work under pressure Excellent-problem-solving skills Strong collaborative skills Competent and passionate Highly analytical and detail oriented CONTACT Phone:- Email:- CLOUDSTAFF MODERN WORKFORCE Virtual Assistant E-Commerce and Marketing Officer July 2022 – July 2023 • • • • • Merchandising I manage day to day site search/merchandising to best present product, offers, and promotions to maximise site and product conversion. I oversee all products (content and imagery) on the Ecommerce site Inventory checking Google Analytics MDM SYSTEMS INC. / SOS GLOBAL Virtual Assistant/ E-commerce Assistant/ Admin / Specialization: Marketing / Brand Management Industry: Online / E-Commerce Business 2017 June – 2022 January Duties and Responsibilities Product Listing - I gather and maintain accurate and comprehensive product data from various sources including suppliers, manufacturers, and internal departments. - I ensure all product information is consistent, error-free, and upto-date. • I Optimize Product Listings - I refine product titles, descriptions, and keywords to maximize searchability on platforms and search engines. - I used analytics and SEO tools to determine best practices for product naming and descriptions. • • • REFERENCES: Dra. Amelia Z. Macapagal VPSAS, Mabalacat City College Phone:- Timothy John Dungca Team Leader, Supervisor, MDM Systems Inc. Phone:--Meryll D Villaver Account Manager, Cloudstaff Philippines Inc. Phone:-- • • • Image Management I ensure all product images are of high quality and standardized in size and format. I coordinate with the graphics team for any image enhancements or requirements. Content Enrichment: I develop and engage informative content related to products including features, benefits, and usage instructions. Category management: I assign and review product categorization to ensure easy navigation for customers. Cross-referencing: I link the related products for upsell and cross-sell opportunities, optimizing the user shopping experience. Feedback Loop: I collaborate with customer service teams to understand common customer queries or complaints about product information and use this feedback for enrichment. Processing Orders, Refunds, Replacement • I review and process customer orders in a timely manner. • I monitor order status, ensuring timely and accurate fulfillment. • I coordinate with inventory or warehouse teams to ensure product availability. • I review and validate refund requests based on my Client’s company policies. • I process refunds to the original payment method or provide store credits, as appropriate. • I coordinate with the accounting department to ensure accurate financial records. • I evaluate and authorize replacement requests based on product warranties, guarantees, or company policies. Customer Service Support through email, chat, live chat and phone • I maintain open lines of communication with customers throughout the order, return and other concerns and inquiries. Dropship • I receive customer orders and promptly forward them to the relevant suppliers/vendors for fulfillment. Updating Tracking Details: • I enter tracking details promptly and accurately into the appropriate systems or platforms, ensuring customers receive timely updates on their shipments. • • Carrier Coordination Inventory Management: I regularly monitor and record inventory levels, ensuring accuracy and timely replenishment. Different Platforms I used: • • • • • • • • • • • • • • • • • • • Magento Neto Shopify Plus Big Commerce Woocommerce Max Etsy Xero eBay eBay API Netsuite PMI Gorgias Monday Board Slack Trello Zendesk Freshdesk MYOB DERAS GLOBAL SERVICES Medical Billing Specialist / Data Entry Processor December 2015 – March 2016 Duties and Responsibilities • Collecting and entering data in databases and maintaining accurate records of valuable information for the company. EDUCATION Tertiary: BS in Tourism Management Mabalacat City College 2011 – 2015 Secondary: Sto.Niño Academy, Bamban Tarlac 2008 – 2011 PERSONAL INFORMATION Date of Birth: March 28, 1995 Age: 28 years of age Nationality: Filipino Gender: Female Civil Status: Single