Demetrius R. Bryant
Atlanta, GA 30273
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Electrical Engineer
Proactive engineer with experience in electrical circuit design, telecommunications, and project coordination.
Capable of working well as a team member and leader by exhibiting strong work ethic.
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KEY COMPETENCIES
Layer 1 cabling and troubleshooting
RF Technical Support
Oral and Communication Skills
Object-Oriented Coding
Team Commitment
Learning Acuity
Electronics Design
PLC Programming
Technical Documentation
SOFTWARE EXPERIENCE
COMPUTER SKILLS
PROGRAMMING SKILLS
Microsoft Word
Excel
Adobe
LINUX
PowerPoint
Visual Studio
Python
PLC
MATLAB
ATLAS
VHDL
ADA
HTML
Labview
C++
Java
AutoCAD
Javascript
WORK EXPERIENCE
SouthWest Research Institute
Engineering Assistant – Internship
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Built ATLAS program with the usage of MS Visual Studio and ADA, and detailed algorithm
Developed algorithms for software programs that enable communication between hardware testing devices
Drawn multiple algorithm model functions and electrical designs for a cooling system unit
Constructed control circuits for agitator and refrigerator cooling system unit
Quadgen Wireless Solutions
Field Engineer/Integrator
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Warner Robins, GA-
Atlanta, GA- (Promoted)
Integrated 3G and 4G small cell network system switches for over 50 work sites
Obtained swift and successful voice and data calls for over 100 antennae using 3G and 4G technology
Analyzed cellular RF walk data coverage with JDSU and TEMS investigation software tools and maps
Plotted efficient walk routes and exhibiting teamwork that would reduce project time by 2 days
Trained over 6 new hires and demonstrated key techniques that would help the company meet their market
demands
Provided updated status reports and solid tactics for a resolution in troubleshooting indoor RF antennas
Always acquired a resolution that kept project within time frame
Boosted the company's growth with outstanding professional ethics and satisfying results in a fast-paced
environment
Delivered the utmost satisfying customer experience through technical support on site
Quadgen Wireless Solutions
Atlanta, GA
E911 Project Coordinator
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Successfully migrate telecommunications network services from TCS (Commtech) to Intrado (West) for
over 2500 Public Safety Answering Points (PSAP)
Maintain constant communication through professional chat logs with project managers and engineers
Observe any minute detail posted in chats that would benefit the work progress
Direct conference bridge meetings with ATT and Intrado (West) five days a week
Offer alternative work patterns that would reduce work time by 3 hours daily
Prepare detailed daily field status reports for ATT covering the progress of PSAPs completed
Update live Excel tracker for daily records of field testing
Identify and solve similar issues at a faster pace from updated notes
Coordinate with over 50 drive testers and engineers to ensure successful migration with 4 live post test calls
at different tower sectors for each PSAP
Display strong mutual respect to coworkers and drive testers
Conduct troubleshooting with field testers using step-by-step procedures and constructive thinking
Resolved over 50 4G Samsung test equipment issues
Accelerate field progress by prioritizing PSAPs and field work tactics
Route testers to closest sites to reduce work time by 1 hour per site
Endeavor Managed Services
Field Support Specialist/Subject Matter Expert
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Atlanta, GA
2022 - Present
Supported field engineers in a highly-collaborative call center and/or bridge support environment
Support sites like, Walgreens, Dollar General, Panda Express, Ralph Lauren, Nordstrom
Confirmed successful dispatches for over 500 sites
Routed all site escalations over to the appropriate internal and customer groups in real time
Monitored tracking of all ordered materials as well as RMAs for defective or unused products
Led thorough interior and exterior 5G/LTE site surveys to identify the optimal installation location
based on RF signal and speed data.
Involved in RF 5G/LTE device configurations, implementations, and placement
Deployed Ericson Cradlepoint and Peplink RF cellular devices
Utilized exclusive device network tools to improve network coverage and
performance for over 1000 sites
Recommended strategic device placement modifications based on RF data analysis
Resolved multiple site issues and formulated alternate plans of successful outcomes
Reduced downtime by 45%
Aided in Field Engineer tech issues and on site device network issues
Collaborated with Verizon and Interface Project Managers
Provided daily reports to Project Managers of site status
Documented survey and installation reports for Verizon customer
Identified all potential survey remediation, reducing unexpected costs for customer.
Earned a higher position as a Subject Matter Expert
Create multiple guides and report templates
Train lower tier support on highly escalated sites
Offer feedback and guidance to lower tier support escalations
Assisted in closing more than 30 trouble tickets daily in real time
Oversaw quality checks for lower tier support tickets
EDUCATION
Mercer University – School of Engineering
Macon, GA
