Curriculum vitae
PERSONAL INFORMATION
Delyan Stoev
Musagenitsa 100, 1797 Sofia (Bulgaria)
--
WORK EXPERIENCE
23/10/2017–Present
Customer Service Associate
GVC Group, Sofia (Bulgaria)
▪ Supporting Poker, Casino and Sports Betting, with strong focus on Poker
▪ Resolving issues and making players happy over 3 channels: email, Live Chat and inbound phone
calls
▪ Aiming for the first-time resolution of players inquiries by following company procedures and
applying customer focus attitude
▪ Strong cooperation with Risk Operations and Payments department to provide fast customer
resolution
07/02/2017–20/10/2017
Spare Parts Administrator
Interagri Bulgaria - Exclusive dealer of NEW HOLLAND for Bulgaria, Stara Zagora (Bulgaria)
▪ Managing a team of 5 service specialists. Scheduling clients service requests via the company
CRM (Microsoft Dynamics NAV)
▪ Extensive use of Microsoft Dynamics for spare parts movement / service requests / sales / client
relations etc.
▪ Administrating spare parts warehouse and service / repair requests
▪ Direct sales of spare parts, filters and oils via phone / email and clients visiting the base
▪ Monitoring Key business indicators and creating sales reports
Business or sector Sales of agriculural machinery, spare parts and service
06/06/2016–05/01/2017
Customer Service Representative
Siteground Hosting Services, Stara Zagora (Bulgaria)
www.siteground.com
▪ Communicating in English with current and potential clients from all over the world via 4 channels Live chat, email, phone and ticketing system
▪ Technical support on the most popular Content Management Systems (Wordpress, Joomla,
Magento, etc.)
▪ Technical support with client email issues
▪ Billing support
▪ Monthly reporting with accordance to the company KPI's
Business or sector Webhosting services
10/04/2014–11/01/2016
Trade Marketing Consultant
Philip Morris Bulgaria, Stara Zagora (Bulgaria)
▪ Managing the retailer network in 5 areas (Stara Zagora, Haskovo, Kardzhali, Sliven, Yambol)
▪ Facilitating trade negotiations and contracting retailers for certain activation points and maintaining
27/2/18
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Curriculum vitae
Delyan Stoev
agreed visibility and positioning of the products
▪ Planning merchandising budget and installing Activation points materials in retailer stores
▪ Implementing variety trade programs
▪ Managing promo hostess team for sales boost in certain Points of sales and deepening
partnerships with store owners
Business or sector Trade with tobacco goods
24/06/2013–07/03/2014
Business Developer
Coca Cola Hellenic Bottling Company Bulgaria, Stara Zagora (Bulgaria)
▪ Working on mix market (HoReCa channel, Future consumption channel, On The Go channel)
▪ Responsibility for achieving the key business indicators in the assigned area - sales volume,
availability, activations, quality, distribution
▪ Finding new customers, arranging meetings and winning them for CC customers. Maintaining
productive and strong relations with the current customers
▪ Maintaining the availability and presentation of CC products in the outlets (merchandising, zoning)
▪ Conducting active campaigns regarding the availability and presentation of CC products, in
compliance with the company's standarts and guidelines
Business or sector Trade with fast moving goods
EDUCATION AND TRAINING
10/2011–10/2012
Master's degree in Financial Management
"D.A. Tsenov" Academy of Economics, Svishtov (Bulgaria)
▪ Financial analysis
▪ Company funds management
▪ Company budget management
▪ Financial management of human resources
10/2007–07/2011
Bachelor's degree in Insurance and Social provision
"D.A. Tsenov" Academy of Economics, Svishtov (Bulgaria)
▪ Principles of management
▪ Insurance analysis
▪ Insurance accounting
▪ Risk management
09/2002–07/2007
Third degree in Economics and Accounting
"Knyaz Simeon Tarnovski" Highschool of trade, Stara Zagora (Bulgaria)
▪ Accounting
▪ Trade accounting
▪ Trade management
▪ Finance
PERSONAL SKILLS
27/2/18
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Curriculum vitae
Mother tongue(s)
Delyan Stoev
Bulgarian
Other language(s)
UNDERSTANDING
English
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
C1
C1
C1
C1
C1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills
Highly empathetic person, I always try to put myself in the other person's shoes
Very good comunication skills gained through my experience in sales and customer support
I manage to inspire trust and to build relations on solid foundation via open and honest communication
Team spirited
Quick learner
Organisational / managerial skills
Ability to take responsible decisions
Good time-management skills
Result oriented mindset
Loyal and committed to the work process
Job-related skills
Keen eye for detail
Strongly expressed curiosity and out of the box thinking
Ability to persuade sales and overcome objections in stress environment during negotiations, gained
through my experience in sales
Knowledge of economics and accounting gained during my studies
Digital skills
SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem
solving
Proficient user
Proficient user
Independent user
Proficient user
Independent user
Digital skills - Self-assessment grid
Google Digital marketing online course
Exprerience with the most popular web-building Content Management Systems (Wordpress, Joomla,
Magento, OpenCart etc.)
Good command of macOS, Microsoft Windows, Microsoft office suit (Word, Excel, Power Point).
Experience with few of the most popular CRM and ERP systems
Driving licence
B
ADDITIONAL INFORMATION
Honours and awards
Seminars
27/2/18
Awarded with certificate for excellent grades from my bachelor's degree
Building Accredited Commercial Expertise (BACE) Program - Philip Morris International program for
consumer insights and commercial expertise
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Curriculum vitae
References
Delyan Stoev
Plamena Atanassova - Customer Service Supervisor @ Siteground--
Anton Turbinov - Customer Service Supervisor @ Siteground--
Projects
27/2/18
I created a new Wordpress based catalogue website for a former employer from the ground up,
consisting of the entire company portfolio
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