Delsa Manalo

DELSA P. MANALO Blk. 53 Lot 73 Las Palmas Subd. Caypombo, Sta. Maria Bulacan, Phils. Mobile No. (- Email Add:-Profile: A detail-minded individual combining strong interpersonal and communication skills with experiences in Customer Service, training, and consulting in business environments. Working Experience: IBEX GLOBAL Suite 301 3rd Fl Silver City Bldg Fronterra Verde, Ugong Pasig City Duration: November 18, 2011 – Aug. 18, 2017 Job Title: Team Manager Assist in agents regarding their queries about products and services and navigating tools and systems..  Doing rapid fire’s and on-the-fly to produce sales.  Providing real time coaching’s during live monitoring, side-by-side monitoring and call evaluation Providing feedback on agent’s performance Responsible for sending EOD report Provides effective and positive scripting for agents. Doing admin task such as payroll, etc. VXI Global Solutions, Inc. HPI Bldg., 4th floor Roosevelt, Munoz Quezon City Duration: January 26, 2011 – October 27, 2011 Job Title: Sales Support Providing and giving information regarding their queries and questions Assist in resolving customer complex issues and needs.  Support in organizing customer databases.  Follow up on customer purchases and promoting additional sales Giving additional benefits and features of the product to retain customer and prevent them from cancelling the purchase Giving powerful rebuttals on every customer’s objection Update and modify orders as per customer’s needs and wants. Update customer’s information on the system. Magrudy Enterprises P.O. Box: 1155, Street No. 31 Jumeirah 1, Dubai, UAE Duration: July 05, 2008 – Dec. 27, 2010 Job Title: Customer Account Executive Responsible for making sales order to customer and make sure that sales order acknowledgement has been sent to them. Greeting customers and assisting them according to their needs Multi tasking such as cashiering, arranging book shelves and making customer orders Responsible for stocking in of invoices to the system for updates and prevention of negative quantity Submitting hardcopies to accounts for processing of payments Chasing publishers for order confirmation and invoices and reporting its status to customers as well as to Senior Manager. Update orders and sent status to customers such us initial and final. Outsource outstanding books to all shops as well as to suppliers. Check all the negative stocks in the system Making invoice for orders and coordinates with Logistics for on time deliveries. Checking of consignments, packing of orders and helping the warehouse staff completes the deliveries. Receiving phone orders and providing information regarding their queries and questions IBM-Daksh 2nd Floor, Edsa Square, Shaw Blvd., Mandaluyong City Duration: December 16, 2006 – June 6, 2008 Job Title: Customer Service Representative Perform the job function in a team focused approach, with the aim of meeting the strategic goals of the Department and the Airlines Notify customers of known delays, cancellations and diversions and assist customers in choosing their preferred flight and schedules Held or cancel reservations upon customers request and accomodate disabled and provide special seat arrangements Disclose travel itinerary, cancellation rules and aircraft type Exchange and issue ticket upon customer’s request Advanced Contact Solutions, Inc. 9th Floor, Allied Bank Center, Ayala Avenue, Makati City Duration: July 29, 2003 - November 25, 2005 Job Title: Customer Service Representative Provide a professional level of customer service to all clients, (internal and external) in an efficient and courteous manner; Respond to varied requests for information, queries and products Provide accurate advice to customers / clients to enable them to meet their needs and make informed decisions ADEC Solutions Inc. Bldg. 15 La Fuerza Compd. Alabang-Zapote Rd., Almanza, Las Pinas City Duration: April 5, 1997 – July 19, 2003 Job Title: Admin Assistant Performs administrative and office support activities for multiple supervisors Operate office equipment including copiers, facsimile machines, computers and scanners; input and retrieve data and text, organize and maintain document filing Maintain procedures manual to ensure consistent performance of routines May perform portions of the work of higher classified positions, as assigned Respond to public inquiries on the telephone and in person, as well as receiving and directing visitors Relieve management of administrative detail, all projects Resolve complaints within the scope of information and authority and refer to others, as appropriate INNODATA, Inc. 2900 Faraday St. Cor SSH, Makati City Duration: January 25, 1993 – March 01, 1997 Job Title: Data Analyst/Proofer Works with customers to develop and understand product specifications Keen and very specific on all types of errors that may affect the quality of the documents Delivers data products in report / presentation format, or verbally, to customer specifications and timelines Thoughtful evaluation of the data Communicates results effectively to customers Educational Background: Pamantasan ng Lungsod ng Maynila Bachelor of Science in Nursing School Year: 1988 – 1992 Manuel A. Roxas High School School Year: 1984 – 1988 Bagong Barangay Elem. School School Year: 1978 – 1984