Delphine

DELPHINE VANG, PHR ◼- ◼-PROFESSIONAL SUMMARY Experienced PHR Certified professional with over 18 years in human resources. Demonstrated success in cultivating strong partnerships with leaders and business stakeholders to deliver impactful solutions that align with and support business strategy. EDUCATION & PROFESSIONAL CERTIFICATES Professional Human Resources (PHR) – HR Certification Institute BSBA, Management w/concentration in Human Resources - UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE PROFESSIONAL EXPERIENCE Senior Talent Attraction Advisor April 2021-May 2024 TIAA Charlotte, NC • Managed full life-cycle recruitment and supported Client, Services & Technology (CS&T), Digital & Client Experience (D&CX), Marketing & Communications (M&C), Nuveen (Technology and Operations) • Collaborated with business leaders and internal partners within a matrix environment to develop and implement recruitment strategies, identifying top talent across asset management, wealth management, data, sales, digital, commercial lending, marketing/advertising, product, UX design, operations, institutional services and contact center • Provided HR consultation to business leaders, offering guidance on recruitment and HR-related requests • Conducted intake sessions with hiring managers to assess hiring needs and revised job descriptions for mid to executive level positions • Sourced candidates using LinkedIn and leveraged Talent Insights Reports to recommend strategies for attracting diverse talent • Cultivated positive candidate experiences throughout the recruitment and hiring process, building strong rapport with applicants • Partnered with HR Consulting Group and HR Business Partners to address topics such as compensation, career level changes, and HR policies, ensuring a streamlined Talent Acquisition process • Trained Senior Talent Attraction Advisors and contingent workers on recruitment processes and LinkedIn Recruiter tools • Led weekly team meetings for Institutional Retirement Plan Services and Marketing & Communications roles, providing status updates with Business Management, HR Business Partners and Finance • Participated in the Hispanic Early Talent Immersion event, offering insights and guidance to rising seniors on company culture and career mobility • Selected as a Talent Acquisition partner for a Marketing & Communications virtual LinkedIn event where provided recommendations on content and sourced over 200 prospects • Presented a 2-part series Career Mobility webinar for internal Institutional Retirement Plan Services employees, advising on interview preparation and resume building • Facilitated the first post-COVID onsite LEAP: Level 200 workshop, training mid to senior level managers on the Talent Acquisition process, best practices and how to hire top talent • Key Accomplishments: Selected as sole Talent Advisor to participate in the LEAP 200 revamp project over a 4month period, provided feedback and enhanced the training with a focus on leadership accountability mindset. This contributed to a Net Promoter Score increase from 59.55% to 85.71% and earned a Silver Award. Recruiter June 2013-March 2021 Wells Fargo Confidential (C) Charlotte, NC • Provided full life-cycle recruitment for Consumer Lending division • Consulted with hiring managers on Affirmative Action goals and developed job qualifications and recruitment strategies for hard-to-fill specialized positions • Fostered collaborative relationships with Employee Relations, Compensation, Hire Direct, Selection & Assessment, Affirmative Action and Learning & Development teams to streamline Talent Acquisition processes • Researched and established partnerships with diverse talent sources such as the South Dakota Dept. of Labor and Vocational Rehabilitation Services, and the National Employment Team (NET) to expand outreach and attract diverse applicants • Led and trained 2 teams of 6 Recruiters, managing ramp-up hiring projects in Jacksonville, Chandler and Phoenix, resulting in 130+ hires within 3 months • Selected to manage a summer hiring project for Education Financial Services, successfully filling 40 positions within 2 months • Contributed to a pilot program by assisting the overseas Global Delivery Team in optimizing talent review processes • Collaborated with Web Developers and Business Systems Consultants in test scripting for the Rise system to improve recruitment workflows • Participated in Veteran Virtual Career Fairs to engage with potential candidates and discuss career opportunities • Recognized as one of Top 3 Recruiters with the highest percentage of veteran hires within Consumer Lending • Maintained a perfect record on Recruiter scorecards with zero flags in 2018, 2019 and 2020, earning the title of “Process Guru” • Key Accomplishments: - In 2020, achieved a hiring rate of 16.92% Veterans and 66% ethnically diverse candidates, hiring a total of 240 employees. - Received 2 Shared Success Awards from the Head of Military Talent Recruiting for hiring 48 veterans, contributing to Wells Fargo exceeding OFCCP Affirmative Action Plan goals for veteran hires. Talent Acquisition Consultant October 2009-June 2013 Carolinas Healthcare System/Atrium Health Charlotte, NC • Managed full life cycle recruitment for 2nd largest healthcare system in the nation • Reviewed and screened applications for 70-90 positions and identified top talent for clinical and non-clinical roles • Collaborated with legal services to conduct Labor Market Tests for Pharmacist and Clinical position • Participated in career fairs to attract and build relationships with potential candidates • Partnered with Goodwill Industries and reviewed applications of graduates from their Banking and Customer Service program for employment consideration within the Outreach Services department • Key Accomplishment: Hired 344 employees in 2012 within Pharmacy, HR, Telehealth/Outreach Services, Patient Financial Services, Poison Information Center and Medical Staff Services Jr. Recruiter May 2007-March 2009 Senderra Funding, LLC/Goldman Sachs • Managed Sendouts system to update requisitions, job ads and candidate notes and progress • Interviewed and sourced talent for banking, operations, sales and administrative positions • Maintained and posted job ads on CareerBuilder, Monster and company’s career site • Administered onsite Wonderlic assessment to all applicants • Updated and maintained weekly and monthly recruiting pipelines Internship: Blumenthal Performing Arts Center (Charlotte, NC) – Human Resources Department SKILLS, KNOWLEDGE AND ABILITIES Workday, Online Recruiting/Recruiting Solutions, Visio, LinkedIn Recruiter, JobScience, PeopleSoft, Microsoft Office, Phenom, Power BI Confidential (C)