Dellilah Oyier

DELLILAH OYIER HUMAN RESOURCE MANAGEMENT | TRAINING & DEVELOPMENT | CLIENT SERVICE - |-| https://www.linkedin.com/in/dellilah-oyier- SUMMARY Human Resource Professional with 9+ years’ experience encompassing Talent Acquisition & Retention, Performance Management, Employee Relations, Compensation & Benefits, Legal Compliance and Training & Development. Possesses a strong ability to provide constructive feed back, support staff and address employee grievances. Committed to delivering results and creating a positive work environment. CORE Competencies      Recruitment and Talent Retention – Understand and demonstrates knowledge of Human Resources concepts, principles and practices related to identifying, attracting and selection individuals and placing them into positions to address changing organizational needs. Performance Evaluation and Management - Ongoing, continuous process of communicating and clarifying job responsibilities, priorities, performance expectations and development planning that optimize an individual’s performance and aligns with organizational strategic goals. Training and Development – Identifies functional training needs and plans, develops, delivers and manages training courses and programs Office Administration – Applies knowledge of support principles, practices, policies and processes to ensure effective and efficient administrative operations Client Service – Demonstrates a commitment to serve and satisfy internal and external clients, hold selfaccountable for quality outcome ADDITIONAL SKILLS Interpersonal, conflict resolution, accountability, flexibility, change management, effective communication, decision making, negotiation, initiative, innovation, emotional intelligence, leadership, problem solving, activate listening, time management, teamwork, decision - making and analytical. WORK HISTORY       HUMAN RESOURCE OFFICER | Spark Communications Ltd | June 2023 - currently SEASONAL TRAINER | Kenya Youth Employment Opportunities Project | Jan 2018 – Dec 2022 HR CONSULTANT | Dansal Real Estate & Stirling Consultant | Nov 2011 – Dec 2017 ADMINISTRATION MANAGER | Avenue Healthcare Ltd | Sept 2008 – October 2011 RECEPTIONIST | Siganga & Company Advocates | Sept 2004 – Aug 2008 PERSONAL ASSISTANT | Yasmin Motors Ltd | June 2001 – Aug 2004 ACHIEVEMENTS     United team members to complete a demanding project through positive and motivation and clear communication Identified a series of employment related legal issues and ensured compliance with legal standards and procedures. Avenue Health Care Kisumu Branch was rank as the best performing branch amount all the branches in the Country in the year 2010 Resolved customers complaints by identifying problems and taking corrective action increasing the client retention ratio by 50% WORK EXPERIENCE HUMAN RESOURCE OFFICER | Spark Communication Ltd | June 2023 - currently An experiential, digital and branding firm with expertise in developing and executing high quality marketing solutions for our clientele  Oversee the full recruitment cycle, including job posting, candidate sourcing, interviewing and on boarding processes;  Coordinate employee performance management program, including goal setting, performance review and professional development;  Manage employee relations issues, by providing guidance and resolution;  Maintaining accurate and up to date employee records and Human Resource documentation;  Coordinate training and development initiatives to support employee growth and development;    Incharge of overseeing implementation of the company’s annual leave plan; Coordinate all Human Resource communication to staff and ensure response to enquire. Incharge of the overall welfare of the employees. SEASONAL TRAINER | Kenya Youth Employment Opportunities Project | Jan 2018 – Dec 2021 Kenya Youth Employment opportunities Project (KYEOP) is a transformation project that aims to empower and uplift the well being of youth in Kenya by equipping them with essential training, internship and business grant opportunities.  Mapping out training plans and schedules;  Designing and developing training programs  Selecting the most appropriate training methods and activities;  Design, prepare and order educational aids and materials;  Obtain and interpret feedback on training programs to improve effectiveness of training program;  Manage and maintain training rooms facilities and equipment;  Organize and Coordinate logistics for training activities;  Managing the training budget;  Research and recommend new training methods. HR CONSULTANT | Stirling Consultant & Dansel & Associates Ltd | Nov 2011 – Dec 2017 Stirling Consultants is a leading – edge management consultancy offering valuable training and Consulting services at strategic, policy and operational levels & Dansel and Associates Ltd are Property Valuers in Kenya and have a team of highly experienced and qualified specialists across the count of Kenya  Managed the recruitment process using the standard recruiting practices and procedures necessary to recruit a competent and skilful workforce;  Advised on and recommended to management the full range of recruitment incentives available in order to present an attractive offer to selected candidates;  Led in developing the Human Resources and Administration policies and procedures and ensured all HR practices are aligned with labour laws and reflect best HR practices  Provided policy advice and assistance on workforce relations matters such as work schedules, time, leave and performance management;  Providing insight and direction to resolving employee relation issues, often participating in disciplinary action by providing guidance to management;  Helps clients strategically integrate effective HR processes, programs and practices into their daily operations;  Perform internal reviews and audits to current systems and policies. BRANCH ADMINISTRATION MANAGER | Avenue Healthcare Ltd | Sept 2008 – Oct 2011 Avenue Healthcare is a services provider dedicated to providing quality healthcare at an affordable cost with wellequipped facilities in Nairobi, Kajiado, Thika, Nakuru, Eldoret, Kisumu and Mombasa             Directed and coordinated the company’s operations and overall administration to ensure that the various units of the company operate in conformity with overall performance targets and ensuring compliance with sector regulations. Managed on boarding activities and ensured all new employees are adequately inducted into the organization and department Maintained historical human resource records by designing, filling and retrieval system, keeping past and current records Reviewed, planned, implement and coordinated both internal and external staff training and development, skill development and all related functions including staff appraisal Ensured that all safely legislation is adhered to and policies and practices are adopted Manged correspondence and communicated organizational information to appropriate parties as required Identified, evaluated and recommended management interventions to solve complex problems and issues. Ensured all cash inflow and outflows are properly recorded and bank accounts are reconciled at the end of each month Updated and maintained the inventory of office equipment and supplies and served as a primary point of contact concerning all acquisition matters Worked closely with customers to ensure contractual obligation are fulfilled in compliance with the terms of the contract. Maintained and developed existing and new customer through appropriate propositions and ethical sales methods and relevant internal liaison, to optimize quality service, business growth and customer satisfaction. Oversaw the marketing functions of the marketing representative and independent agents to ensure that they meet the assigned quarterly branch targets by maintaining a reasonable number of prospects per quarter through networking, cold calling, direct selling, making service presentation of tours of the branch RECEPTIONIST | Siganga & Company Advocates | Sept 2004 – Aug 2008 Siganga & Company Advocates LLP is an established Kenyan law firm that specializes in civil litigation, alternative dispute resolutions, family law, trail and appeal consulting.  Ensure the reception area is well managed aligned with the departmental service level requirement  Receive clients and visitors and notify relevant department/staff members in a timely manner  Keep and update register of all letters cheques and parcels received through the receipt.  Handle the switchboard professionally  Dispatch the parcels in a timely manner through courier  Prepare and processed legal documents and draft response to correspondence  Performed general clerical duties including basic bookkeeping, photocopying, faxing, mailing and filing.  Coordinates planning and scheduling of meetings and events PERSONAL ASSISTANT | Yasmin Motors Ltd | June 2001 – Aug 2004 Yasmin Motors Ltd a dealership, service and suppliers of automobile parts of the complete range of passenger and commercial vehicle for Mitsubishi Motors, Nissan Motors and Mercedes - Benz  Prepared and updated reports, correspondences and other documents  Coordinated planned and scheduled meetings and events.  Assisted with front desk support and assisted visitors on arrival and directed them to relevant offices  Operate and managed the secretariat's telephone switchboard  Maintained the master roll  Accepted and dispatched packages by courier or regular mail.  Performed general clerical duties including basic bookkeeping, photocopying and filling.  Keep an update register all letter, cheque and parcels received through the reception.  Arranged for office tea/coffee/refreshment during meeting EDUCATION    BACHELOR OF COMMERCE (HRM) | University of Nairobi |2010 – 2015 DIPLOMA IN HUMAN RESOURCE MANAGEMENT | Kenya Institute of Management | 2006 – 2010 KENYA ACCOUNTANT TECHNICIAN COURSE PART 1 | Superior Commercial Collage | 1999 - 1999 CERTIFICATIONS  Training of Trainers  Mentorship Core Business Training Skills (CBST) - Kenya Youth Employment And Opportunity Project (KYEOP) IntraHealth Mentorship Programs MEMBERSHIP  IHRM REFEREES  References available upon request.