Delight Nwapu

NWAPU, DELIGHT OZIOMA Tel: -, -, E-mail-PROFESSIONAL SUMMARY: An experienced, enterprising, and organized sales professional with years of experience across the Pharmaceutical, Telecoms, FMCG and Automobile industries with a track record of exceeding monthly sales quotas. I am passionate about helping businesses increase their revenue and ultimately drive them to profitability. I am a dedicated sales professional with great expertise in digital marketing, sales, and negotiation; in-depth knowledge of proven sales performance techniques, and highly talented at building and managing high-performing teams, creating new relationships, and maintaining strong customer relations to generate repeat business. CORE COMPETENCIES  Great Negotiation skills  Digital  B2B savvy Sales and Customer Service  Strong written and verbal communications skills  Customer oriented and good multitasking skills Lead generation Market Research Key Account Generation Strategic Planning Sales reporting and forecast  Proficient in CRM tools (Salesforce, Hubspot, Zendesk, Apollo, Go highlevel, Airtable, Acuity, Open phone, Text Magic, Asana, Calendly etc) EXPERIENCES AND ACHIEVEMENTS Wellnite Medical Group, US (An online therapy company that offers talk therapy and medication management based in California US) Customer Support and Sales Executive (Remote)  Answered phone calls from clients in a warm and friendly tone regarding their mental health needs.  Booked appointments for clients to grant them access to therapists and psychiatrists.  Suggested different pricing plans that fit their mental needs.  Called insurance for co-pay checking.  Sold various subscription plans via phone calls and text message and closed deals Field Intelligence Inc. (A pharmaceutical Supply chain deploying healthtech to help governments and businesses manage over $1B in medicines each year and ensuring access to life-saving vaccines and drugs across Africa since 2016) Sales Associate July 2022-Aug 2023 Responsible for the market development of pharmaceutical supply chain technologies and services, establishing network with pharmaceutical associations, Patent & Proprietary Medicine Vendors and customers, investigating competitor activities, finding out market trends for pharma products, working on the front lines to identify new clients and set them up for success with Shelf Life   Marketed and sold Shelflife Pharma offerings, optimized market share and profit margins Coordinated budget planning and sales events in line with relevant SBU and regional strategies.   Expanded current sales through constant face-to-face with key customers. Reviewed data and trends to provide timely market intelligence to ENP on Pharma solutions and real-time happenings in the market.  Provided support to local customers, the development of new channels, and account growth strategies.  Maintained and developed customer relationship and actively develop successful business.  Ensured licenses and permits for both pharma products and Clients are in place before onboarding.  Supported sales via lead-generation strategies and technical service activities in the region.  Maintained sales excellence processes for assigned territories (CRM and account plans for all customers Cars45 Limited Center Operations Manager (Customer Service and Sales) April 2019- July 2022 Managed the daily operations of the center, coordinating resources and growing sales in the assigned center. Primarily responsible for converting prospective customers to paid customers, co-ordinate and served as a main point of contact for all matters related to the Centre; ensuring all customers are treated fairly and given excellent customer service.  Spear-headed the process of procurement of cars from customers at the center a n d c l o s e d auto sales with customers directly  Increased sales by 80%, surpassed GMV and Margin target by 120.20% becoming thebest performing Sales Executive in the Territory.  Maintained profitability consistently and managed franchise partners (their onboarding, closing transactions on various sales channels and giving general support)  Liaised with team members, ensured smooth operation across and ensured that targets are met and goals exceeded while providing great customer service  Maintained profitability consistently and managed franchise partners (their onboarding, closing transactions on various sales channels and giving general support)  Grew and developed sales in assigned center by 78%, maintained end to end relationship with customers and ensured sellers have a seamless experience selling their cars Mamlaka Pharmaceuticals Limited Jan 2018 -March 2019 Admin Executive Maintained day-to-day running of the company, oversaw all office admin related issues and provided secretarial, clerical and administrative support to different work teams based on standard procedures and policies; ensured safety of files and records, handled inquiries, answered phones and maintained a welcoming environment for all employees and visitors.  Answered incoming calls and directed calls to proper parties, greeted customers and guests with high degree of professionalism and resolved customer complaints.  Managed sales reps and kept inventory of stock and sales activities.  Handled petty cash, correspondences, memos, travels, managed calls with courtesy, passed on messages with accuracy and ensured that office licenses are up to date.  Ensured that office, boardrooms and conference rooms are tidy and welcoming at all times; office equipment and utilities are well maintained and arranged for repairs when necessary. Everyday Group Limited Aug 2016 – Dec 2018 Logistics/Inventory Analyst Coordinated all Import/Export activities of the Everyday Group Business in Nigeria; managed and oversaw Warehousing, Inventory and Logistics operations, spearheaded and managed seamless flow of goods to ensure accurate merchandise inventory.  Implemented inventory control procedures which achieved uniform and synchronized reporting across all outlets; ensured accuracy of data and timely reporting.  Initiated measures to analyze data to anticipate future needs.  Recommended and introduced an automated inventory forecasting and purchasing system to reduce overhead costs across the company and significantly improve efficiency.  Trained, hired and coordinated a team of 15 personnel on the use of inventory software.  Successfully reduced obsolete items by 27% thus increasing profit by 60% and maximizing available working capital Airtel Nigeria May 2014- July 2016 Retail Sales Executive  Educated customers on Airtel products and services, functionalities, features and competitive advantage.  Captured and monitored customer complaints and points of improvement and ensured complaints and queries are promptly attended to and escalated appropriately.  Handled all enquiries and requests of customers and ensured resolution as well as informed customers of status of their complaint, query or request and record details of contact.  Monitored accounts as assigned by partners; prepared reports; collated and analyzed information. [ JK8 Ventures Limited Aug 2012- Apr 2014 Sales Executive  Coordinated and provided administrative support to sales team and events.  Liaised with management in setting up all internal and external meetings as well as sales promotions.  Categorized new strategies to boost sales, ensured timely delivery of products and endeavored to exceed target.  Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solution to solve the problem; followed up to ensure resolution. EDUCATION University of Nigeria, Nsukka (UNN) BSc. Economics 2012 PROFESSIONAL MEMBERSHIP AND CERTIFICATION Digital Marketing Fundamentals Masterclass Indian Institute of Digital Education (IIDE) Cars45 Learning Academy Cars45 Sales Officer Accreditation Program (C-SAP) SalesRuby Academy Certificate in Sales Mastery 2023 S - Poise Graduate Finishing Academy -Next Economy Training 2018 (Courses covered- Telephone Etiquette, Impression Management, Brand awareness, Conflict Resolution, Diction etc) Certified Project Manager (CPM) International Project Management Professionals (Chartered) 2013 Graduate Member Nigerian Institute of Management, NIM (Chartered) 2013