Delight

Delight

$5/hr
Executive Assistant, Customer support, Lead Generator
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Umuahia, Abia State, Nigeria
Experience:
4 years
Delight Ndukwe Executive Virtual Assistant PROFILE Detail-oriented and highly organized Virtual Assistant with extensive experience in data entry, CRM management, online research, and administrative support. Adept at managing calendars, inboxes, and client data using tools such as Microsoft Excel, Google Sheets, Salesforce, and HubSpot. Passionate about helping businesses run smoothly by ensuring operations are streamlined, communication is clear, and deadlines are precisely met. EXPERIENCE Executive Assistant, Living Genius Cooperation Managed executive calendars, travel, and high-level correspondence with discretion. Coordinated meetings, prepared reports, and ensured timely follow-up on action items. Supported small-scale project management created timelines, assigned tasks, and tracked progress using tools like Trello, Asana, and Monday.com . Collaborated with cross-functional teams to streamline workflows and improve efficiency. Prepared presentations and maintained documentation for executive and project reviews. • 06/2025 – 08/2025 Remote • • • • Virtual Assistant-Data Entry Specialist, Stanford Limited Performed online research, gathering data to support business decisions. Entered and organized over 5,000+ data entries with 99% accuracy. Supported administrative tasks, email management, scheduling, and document handling. • 2024 – 06/2025 Remote • • Virtual Assistant Trainee, ALX Africa Completed intensive VA training covering digital tools, CRM platforms, and admin best practices. Delivered a capstone project involving end-to-end client calendar and inbox management. Gained hands-on experience in time tracking, data collection, and communication tools. 2024 – 2024 Remote Administrative Assistant, Jovit international Maintained up-to-date records and improved database accuracy by 25%. Provided virtual administrative support, calendar management, and document formatting. Conducted online research and compiled reports for team use. 2022 – 2023 Remote Executive Assistant, Erudite & Co Corporation Supported senior management with inbox and calendar coordination. Prepared executive reports and organized meetings and corporate events. Ensured communication flow with internal and external stakeholders. 2021 – 2022 Remote • • • • • • • • • Customer Support and VA Intern, Remotidia Handled customer queries via chat and email with a 98% satisfaction rate. Learned and applied task management using Trello and Asana. Assisted in CRM data input and calendar management for assigned mentors. • • • 2020 – 2021 Remote, Nigeria EDUCATION & CERTIFICATIONS (HND) Purchasing and Supply, Federal Polytechnic Nakede 2018 Owerri, Nigeria SKILLS Calendar and Email Management Administrative Support Appointment Scheduling Verbal Communication Virtual Assistant Microsoft Office and Google Workspace Phone and Live Chat Support Slack, Zoom, Calendly, ClickUp Online Market Research Project Management Team Collaboration Microsoft Dynamics Time Management and Organization CRM Software (HubSpot, Intercom) Data Entry Customer Experience and Support INTERESTS Mindfulness and Meditation Personal-Development Online Research Administrative Support Tech-Savvy AI ACHIEVEMENTS Improved task turnaround time by 40%, boosting team productivity. Recognized for reducing administrative errors by 30% within 3 months. Enhanced executive time efficiency by 35% through streamlined calendar control. Delivered weekly reports with 100% deadline compliance during internship. Certificates Data Entry Fundamentals CRM Platform Management Virtual Assistant Certification In Demand Tech Skills Freelance Hub Project Management Fundamentals IBM skillsBuild . Technical Support Fundamentals Coursera Professional Diploma Executive VA Virtual Assistant Fundamentals AI Starter kit ALX Africa
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