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VIRTUAL ASSISTANT DANIEL RYAN DELEON GE T IN C ONTACT Skype: live:.cid.2b31ad86e73c0b88 Email:- WhatsApp: - PE RS ONAL PROFI L E Experience Customer Service Representative and Virtual Assistant with excellent Fluency over the English language. And knowledge in various Administrative task, processes, and tools. ARE AS OF E X PE RTIS E Microsoft Excel/Word/PowerPoint/O utlook Google Sheet/Slides/Drive Data Science Customer Support Email/Chat Support Proofreading Content Creation Transcribing Online Research Product Research Product Listing Manual Listing Drop shipping Zik Analytics DSM tool AutoDS tool eBay Management Tittle Builder Zendesk Slack W ORK E X PE RIE NC E CUSTOMER SERVICE REPRESENTATIVE Teleperformance under Sprint USA | March 2016 - November 2017 Phone Activations for new customers Processing Customer' payments and subscription changes. Porting customer numbers from different carriers. Checking coverage area and identifying ongoing network outages Conducting over the phone troubleshooting for devices Answering customer inquiries on available phone models and features. TECHNICAL SUPPORT SPECIALIST Transom Asia under Samsung Home Appliances | March 2018 November 2018 Conducting Basic Over phone troubleshooting with customer appliances. Setting up repair tickets for the nearest repair center within the customer's area. Checking ongoing repair ticket schedules for customers. Answering inquiries on the functions and features of the product. FREELANCE VIRTUAL ASSISTANT Freelance Virtual Assistant |February 2020 - Present Data Entry/Mining/Scraping/Encoding/Profiling/Labeling Chat/Email Support Proofreading Administrative support OTH E R S K ILLS Detail Oriented great attention to detail Quick Learner able to pick up and apply various instructions Flexible Adaptability to unforeseen Circumstances Working with minimum to no supervision Resourcefulness Organized Strong work ethic Excellent Team player Calm and compose under intense pressure Can work with any given schedule Fast Typer 65Wpm 99% accuracy PERSONAL BACKGROUND I'm a 27 year old online freelancer from the Philippines. Whose keen in detail and result driven. I dream of someday making it big in this field of work that I've chosen. With strong work ethic and professionalism I will surely deliver above and beyond what is expected of me in each task. I'm also updated on the latest trends and advancement in information technology. And can quickly pick-up and adapt to new tools and processes in my line of work. E DUC ATION H IS TORY AMA COMPUTER COLLEGE Information Technology- CHARACTER REFERENCE John Kenneth Delos Reyes Online Freelancer- DANIEL RYAN DE LEON Applicant