DEIVID ARIAS MEJÍA
1 km north from Carlos Alvarado Stadium
Heredia, Santa Bárbara, 40401
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PROFESSIONAL PROFILE
Customer process analyst with extensive experience in order management, customer service, and handling technological tools such as SAP and Salesforce. Skilled in conflict resolution, data analysis, and process optimization to enhance efficiency and customer satisfaction.
KEY SKILLS
Software proficiency: SAP, Salesforce, SharePoint, Microsoft Office (Word, Excel, PowerPoint).
Commercial management and customer service.
Conflict resolution and decision-making.
Data analysis and process optimization.
Teamwork and effective communication.
WORK EXPERIENCE
Intel Corporation – SGF Global | Customer Process Analyst
July 2023 – January 6th 2025
Processing paid sample orders in SAP while ensuring the highest customer service standards.
Allocating quantities and uploading relevant information in SharePoint to generate SAP exceptions.
Coordinating order shipment and invoicing processes.
INFOSYS BPM LIMITED | Senior Process Executive
February 2021 - May 2023
Managed key accounts (PG USA and Amazon Ecommerce USA).
Resolved replenishment blocks, analyzed shipments, and generated return authorizations.
Processed orders, allocated products, and managed pricing in SAP.
Align Technology Costa Rica | Customer Care Representative
October 2018 - May 2019
Order management and effective communication with customers and sales representatives.
Created weekly reports using Microsoft Office tools.
Processed orders and contracts using SAP, Salesforce, and DocuSign.
Issued credit notes, debit notes, and returns.
Kuehne + Nagel | Track and Trace Department
March 2016 - December 2016
Tracked and traced shipments through carrier websites.
Investigated and updated missing shipments in the S400 system.
EDUCATION
High School Diploma | 2013
INA - Executive English for Service Centers | 2015
Certiproof – Lean Six Sigma Green Belt | 2024
LANGUAGES
Spanish: Native
English: C1
REFERENCES
Available upon request.
