Dehrie R. Cartagenas

DEHRIE CARTAGENAS Data Analytics PROFESSIONAL SUMMARY Detail-oriented and tech-savvy Data Analyst with over 11 years of experience in digital operations, ecommerce systems, and technical support. Strong background in data cleaning, reporting automation, and dashboard creation using Google Apps Script (JavaScript), and spreadsheet tools. Currently expanding skill set with R programming to support deeper data analysis and statistical modeling. Known for building efficient systems, simplifying workflows, and translating data into actionable insights. EDUCATION 2009 - 2013 Bachelor of Science in Information Technology Misamis University TECHNICAL SKILLS Data Tools & Programming Google Apps Script (JavaScript), Python (Pandas, automation), R (learning) Google Sheets & Excel (pivot tables, formulas, Power Query, dashboards) SQL basics, MySQL, PostgreSQL (familiar) Google Sheets & Excel (pivot tables, formulas, Power Query, dashboards) Power BI, Google Looker Studio Platforms & Tools Kentico CMS, Shopify, Monday.com (learning), NetSuite CRM, iCare CRM Microsoft Office, Google Workspace Visual Studio, XAMPP/WAMP, VMware Operating Systems: Windows, macOS, Android, Linux (Kali) Data & Business Operations Sales & inventory reporting Order tracking, returns, and refund workflows Report automation, data validation, and cleanup WORK HISTORY 2022 - Present Freelance Data Analyst & Reporting Specialist Remote / Project-Based Performed data entry, cleaning, and formatting tasks for various clients in e-commerce, admin, and technical industries Created and automated custom reports using Google Sheets, Excel, and Apps Script Assisted with dashboard creation, invoice tracking, and database updates for small businesses Delivered accurate, deadline-driven work with a focus on consistency and data quality 2018 - 2022 AustralianEcommerce (Remote) 2017 - 2018 KKH Technology 2013 - 2016 Convergys E-commerce Data & Admin Specialist Built automated order tracking sheets using Google Apps Script and advanced formulas Cleaned and structured product and sales data for reporting and forecasting Maintained customer records and support logs in NetSuite and Google Sheets Uploaded and updated product listings and assets through CMS IT Helpdesk / Email Support Provided support for desktop and OS-level technical issues Logged and triaged support tickets via email Maintained internal troubleshooting documentation Data Support / SME Delivered real-time chat support for billing and account data Acted as SME and assisted in workforce reporting and queue tracking Analyzed agent performance data for internal reporting CERTIFICATE END USER: MOBILE SECURITY ANALYST