Deerick Caceres

I am a Customer Service Specialist with over four years of experience supporting e-commerce, subscription services, and telecommunications. Throughout my career, I’ve built a reputation for combining empathy with efficiency, which allows me to handle high-volume inquiries without sacrificing the quality of my service.

At Amazon, I consistently ranked in the top five percent of agents for exceeding performance targets. On a daily basis, I managed 60–80 customer inquiries regarding orders, returns, and account issues while maintaining a satisfaction rating above 95%. This role challenged me to master time management, accuracy, and professionalism, all while delivering clear communication and positive experiences that built customer trust.

My time at Winc gave me valuable experience in the subscription-based space, which strengthened my knowledge of SaaS and recurring billing support. I handled 50+ daily inquiries via Zendesk, often assisting with billing concerns, refunds, and subscription management. This experience taught me how to balance problem-solving with customer retention strategies—ensuring not just a quick resolution, but a lasting relationship with the customer.

Earlier in my career, I worked with 1-800 Flowers and Comcast, where I supported customers through phone, email, and chat. At Comcast, I provided Tier-1 troubleshooting for internet, cable, and phone services, resolving most issues independently and escalating only when needed. These experiences gave me strong technical skills and the ability to translate complex issues into simple solutions for non-technical users.

Beyond customer support, I am highly proficient with tools like Zendesk, Slack, Microsoft Teams, Google Workspace, and Microsoft Office. I take pride in being adaptable in remote environments and skilled at collaborating with teams to achieve shared goals. Active listening, conflict resolution, and multitasking are some of my strongest traits, and they have consistently helped me deliver excellent results.

Currently, I am completing my Bachelor’s degree in Technical Vocational Teacher Education, which reflects my commitment to continuous growth and learning. I believe that my experience, technical knowledge, and customer-first mindset make me a strong fit for modern companies