DEEPIKA LALWANI RAJNOOR
- |-| (1) Deepika Rajnoor | LinkedIn
Koregoan Park, Pune (Originally From Vadodara, Gujarat)
Dedicated People Person professional – HR in Employee Experience and Talent Management, having
12-year history in leading the organization to develop along with the organisation development.
Expertise in performance management, succession planning, and creating effective learning
programs. Proven success in engaging senior stakeholders and management teams to design and
implement growth-driven strategies across diverse cultural landscapes
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Training & Inductions
Grievance Handling
Stakeholder Management
ENRICH ENERGY PVT LTD.
• Performance Management
• Operations
• Train the Trainer Expert
• Event Management
• Talent Management
• SOP Design
JULY 2023
Sr HR Manager (PAN India)
- Orchestrated talent acquisition efforts for managers and below levels
- Conducted bi-annual salary benchmarking to ensure alignment with market standards
- Implemented a performance management system that improved employee productivity by
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15% and increased employee satisfaction scores by 20%
Maintaining the MIS of entire HR verticals along with the analysis.
Pioneered developments in skill matrix, competency mapping, IDPs and succession planning.
Spearheaded employee engagement initiatives for work-life balance
Designed comprehensive goal sheets and KRA/KPI frameworks for performance appraisal
Developed and executed employee life cycle strategies
KRSNAA DIAGNOSTICS LTD.
MAY 2021 – JULY 2023
Learning & Development Manager (PAN India)
- Focus trainings for the delivery of training for customer service, communication skills and call
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handling to increase effectiveness
Directed cross-functional, cross-cultural teams to deliver integrated learning content, totalling
over 4000 training hours
Special training for Service department for meeting the vision of the company
Led the design and implementation of comprehensive on boarding programs, resulting in a 30%
reduction in ramp-up time for new hires
Conducted audits and closed non-conformances
Reduced conflicts by 20% through attentive feedback handling & Planned trainings
Planned and executed large-scale corporate events for 500 attendees for all small big events
Played a pivotal role in Grievance & POSH committee
Updating the Organisation Charts with help of the Stakeholders to understand future talent
requirement with correct skills and competencies for formation of JDs and KRA KPI
Rolls Mania (Goldenoak Food & Beverages Pvt Ltd)
Apr 2018 – Jan 2021
Training and Operations Head
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Created customised training program for 13-15 Area operations managers from various
departments ranging from Sales, Hygiene, HR, Business Development, Accounts, etc.
Trained and supported 25-30 franchisees, reducing operational time by 15%
Introduced and standardized Standard Operating Procedures for operational efficiency
Incorporated “Train the Trainer” processes in the training of at least 10 head chefs to facilitate
fine tuning of the processes reducing friction during the process and executed briefing of the staff
Orchestrated company outings and managed events for large teams.
Created KRAs and KPIs of area managers from scratch to define the criteria of progress of the
staff resulting in direct improvement in personal development.
Conducted needs assessments to identify skill gaps and developed targeted learning solutions
to address them
Enrich Salon
Jul 2017 – Dec 2017
Assistant Salon Manager
- Conducted customer service audits for retail and consumption businesses to ensure compliance
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with the business standards
Monitored and reported on progress of each business against set goals, identified areas of
improvement, and created training programs to improve performance
Image Mantra
Sept 2011 – Dec 2016
Founder
- Worked plethora of clients ranging from Airtel, L&T, Hyundai, Mahindra Tractors, Western
Railways, SBI, National Academy of Indian Railways, Indian Institute of Material Management,
Kotak Bank, Vadodara Kids Fashion Show, Cadila Pharmaceuticals, etc.
Also served a progressive role as a Front Desk Manager and Freelance HR Policy
Developer for Global clients.
Icenet ( You Telecom)
May 2004 to July 2005
HR & Admin Manager
- Involved in Recruitment, Leave Management, Creating MIS and generating other reports
Supervised general administration of the office
RECOGNITIONS
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Nominee of India Leadership Conclave 2017 as Transformational Woman Business Leader
2017.
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Panellist in 6th Global Economic Summit 2017.
Written Articles for Forum Views- Magazine of Bombay Stock Exchange
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Received “Best Performance” Award in Krsnaa Diagnostics Ltd
EDUCATION
B.Sc (Chemistry)
Diploma Holder in IRPM (Industrial and Personnel Management)
CERTIFICATIONS
Certificate course of TTT (Train the Trainer) from NABET
SQA certified Soft-skill trainer
Certificate course of Image Consulting from Image Consulting Business Institute
Training in Aviation and Cabin-Crew
