DEEPIKA DSOUZA
AGILE PM/SCRUM MASTER
PERSONAL PROFILE
CONTACT ME AT
Mumbai, India
-+91 -
https://www.linkedin.com/in/d
eepika-dsouza/
SKILLS SUMMARY
Agile Facilitator
Scrum Master
Project Management
Business Acumen
Certified Project Manager with over 13 years of proven
success in IT project delivery, digital transformation, and
infrastructure operations. Skilled in Agile methodologies,
stakeholder communication, cross-functional leadership,
and strategic planning. Adept at managing full project
lifecycles, mitigating risks, and delivering measurable
business outcomes in dynamic enterprise environments.
Known for exceeding KPIs, optimizing team performance,
and aligning IT initiatives with business goals.
Core Competencies
Project Lifecycle Management
Agile, Scrum & SAFe Methodologies
IT Infrastructure & Operations
Budgeting & Cost Optimization
Stakeholder & Vendor Management
Risk Mitigation & Change Control
Project Scheduling (MS Project, Smartsheet)
Resource Allocation & Capacity Planning
Performance Metrics & KPIs
Cross-Functional Team Leadership
Tools: Jira, Confluence, ServiceNow, Power BI, MS Office
Suite, SharePoint
EDUCATIONAL HISTORY
CERTIFICATIONS
Certified SAFe Agilist
Executive MBA - IT Management
GNIMS | 2019 - 2021
B.E. (Electronics & Telecommunications)
St. Josephs Engineering College | 2007 - 2011
PGCM - Executive MBA in IT
Management
Red Hat Certified System
Administrator
ITIL® v3 Foundation
Certification
PMP Certified
ACHIEVEMENTS
Tata Consultancy Services
On the Spot Award for receiving consistent positive
customer feedback
Special Initiative Award for organizing TCS GE BVI
Fit4Life Fiesta III
Hewlett Packard
Award for outstanding performance
WORK EXPERIENCE:
Tata Consultancy Services
Agile PM/Scrum Master | Feb, 2022 - 2025.
Delivered enterprise-level IT and data analytics projects using Agile and SAFe frameworks, achieving
98% on-time delivery rate.
Improved project velocity by 30% by coaching 4 Scrum teams and optimizing backlog refinement and
sprint planning processes.
Reduced project risks by 40% through proactive risk management strategies and stakeholder
alignment during quarterly business reviews.
Streamlined communication across stakeholders (Directors, Operations Managers, Product Owners)
with automated Power BI dashboards, increasing decision-making speed by 35%.
Coordinated project audits, PMO reviews, and contract negotiations, resulting in 100% audit
compliance and improved vendor SLAs.
Tata Consultancy Services
Project Manager, Team Lead and System Administrator | Feb, 2016 Feb,
2022
Managed a cross-functional team of 10+ IT professionals maintaining 150+ ESXi servers and
5,000+ virtual machines, consistently achieving 99.99% uptime.
Led system migration and virtualization projects, cutting operational costs by 20% and reducing
manual provisioning time by 60% through vRealize automation.
Designed ITIL-aligned incident and change management workflows that cut mean time to
resolution (MTTR) by 45%.
Facilitated monthly and weekly compliance reporting, resulting in improved SLA tracking and 100%
audit readiness.
Hewlett-Packard Global Soft Ltd, Bangalore
ITO Consultant | Sep, 2012 - Aug, 2015
Oversaw daily system administration for 100+ Linux/Windows servers, ensuring high
availability and rapid issue resolution.
Partnered with engineering teams to plan and execute hardware replacement cycles with zero
downtime.
Reduced system errors and performance bottlenecks by 30% through advanced monitoring
using HP-OVO and automation via cron jobs.
Flexi Resources, Mangalore
Web Developer| Jun, 2011 - Aug, 2012
Developed and launched 15+ client websites using PHP, HTML, CSS, and WordPress.
Independently managed client communications, requirement gathering, development, and
testing.
