Deepika

 EXECUTIVE SUMMARY Substantial Exposure on Web application support Domains. Been a part of Critical Project with tough timeliness. Able to draw plans to mitigate risk well in advance. Adaptability to new technologies and processes in any environment. Accustomed to handle sensitive, confidential records. Skilled in managing the Service strategies and plans from ideation to execution; creating a robust content strategy, determining & documenting new requirements, understanding processes, studying and analyzing workflow, conducting trainings, and delivering documentation and support on-the-go. Delivered large-scale, complex programs with a focus on technology transformation; collaborated with leadership teams to evaluate technological challenges. Excels in designing & implementing enterprise-wide capabilities for Procedural Design, Knowledge Management & corresponding capabilities (People, Process, and Product) including assessment of the current state, building and managing learning paths, and depicting the way forward. An Excellent Communicator with honed relationship, leadership, planning, coordination, and analytical skills with the ability to view the larger picture (end in mind approach), taking business-critical decisions from the front to attain business/operational excellence. ORGANISATIONAL EXPERIENCE RESPONSIBILITIES Worked as an Administrator for Atlassian tools Jira, Jira Service Management & Confluence (WIKI). Supporting Virtusa Systems as part of L1& L2 support (application admin support) as single point of contact for Atlassian toolset. Handling various customer issues on call and serving the best resolutions. Managing user permissions. Handling the tools Jira, Confluence by solving the tickets within SLA along with the maintenance activities of the tools on server side. Taken care of the upgrade activities in windows environment. Serving as the primary user support contact for Atlassian tools. Creation and configuration of the projects in Jira. Creation of Team Collaboration and Documentation Spaces in Confluence. Creation of custom workflows, post functions, and validators. Installing the plugins required for the betterment of the tools. Integrating JIRA with Confluence using Application Links. Supporting Client – Release Management team for overall Jira administration being the go-to person for any Jira issues, enhancements and best practice questions. Created multiple FAQ’s documents for End user. Integrated Crowd with Jira and Confluence for the User management. Created User Directories under Jira, Confluence and Crowd. SNAPSHOT A quick learner with ability to work in a team environment. Excellent communication, presentation & problem-solving skills. Adaptable to various domains & technologies. Excellent Execution skills. HIGHLIGHTS Recognized as Top Talent for performing remarkably well in Assessment Period of October 2019 to March 2020 and A Letter of Appreciation was sent to My Parents for my Outstanding Performance. Maintained A Team Of 21 Analysts as POC To Support A Specialized and Regulated Business Process. PERSONAL DETAILS Languages Known: English, Hindi, & Telugu. Present Address: KPHB, Hyderabad, Telangana-IND-500018.