Deepak Vinod Kshatriya

Deepak Kshatriya  - - Flat No.307, 3rd Floor, BldgTulip CHS, Jai Mata Di Complex, Kalher, Nr. Jai Mata Di Compound421302  linkedin.com/in/deepak-kshatriya2a- SUMMARY EXPERIENCES Achieve success with a progressive company offering the possibility of long-term career development and professional growth. Intend to build a career with committed & dedicated people, which will help me to explore myself fully. Strong background in project management and customer relations. Senior Specialist Customer Care Officer SKILL HIGHLIGHTS Project management Mumbai, India Convergys India Pvt.Ltd Updating information provided by customer as per his request. Providing Mobile postpaid services to customer. Updating Customer Name & address as per the attached application form sent by the customer. Change the Account Holder as per the attached application form sent by the customer after doing credit check for the new customer. Sending e-mail to the customer. Informing team daily targets, reports and achievements. Verify account details and give credits to customer accounts. Team handling and give coaching to the team members. Operations Analyst Sep '17 - Present Mumbai, India Orion Business Innovation Strong decision maker Complex problem solver Operating System: Windows Oracle: Basic My SQL Queries Basic of Salesforce Admin Innovative WEB Designing: HTML Oct '12 - Sep '17 CSS LANGUAGES English, Hindi, Marathi and Nepali. Transfer Spreadsheets add Customer Data (word, PDF, Annotations, handwritten) into content management system. Enter notes into database (when appropriate) to clarify any changes. Working on multiple tools for extracting data such as Google analytics, SEO monitor and some Internal Company tools for collating data. Making sure the data is accurate and in case of discrepancies between systems work on resolving them. Respond to information access & retrieval requests from authorized members to check data integrity at every stage. Check completed work for accuracy and confer with Offshore Project Manager regarding incomplete information. Produce automated data and integration reports for weekly basis throughout the project. EDUCATION Dec '12 Bachelor of Science: Computer Science Mumbai, India Mumbai University, India. CERTIFICATION The Fundamentals of Digital Marketing from Google Digital Unlocked. Marketing Analytics from Coursera. Tricky American English Pronunciation from Coursera. Google Analytics for Beginners from Google Analytics Academy. Microsoft Power BI: Latest 2020 Beginner to Expert Modules from Udemy. ACHIEVEMENTS Rewarded with multiple Spot Rewards and certificates for excellent performance. Received appreciating e-mails from clients and managers for outstanding performance. INTERESTS Travelling, Music, Dancing. References available as per request Place: Mumbai Date: