Deepak Sharma

DEEPAK SHARMA MIS EXECUTIVE CONTACTS ABOUT ME-/--Vaibhav ViharNawada, Dehradun, 248001, UK,India LinkedIn: http://www.linkedin.com/i n/deepak-sharma-4ba50126 Over 5+ years experienced as MIS Executive, Operation Executive & Customer Care Associate with proficient knowledge of MS-Office. Worked in Logistics, Health care & Telecom Industries. Exceptional ability to Make decisions and strategic plans. Seeking position with a progressive Company. WORK EXPERIENCE MIS Executive, MGM Sales Pvt.Ltd, Dehradun Aug 2020 - Present VIVO Mobile Uttarakhand • Preparing daily, weekly, monthly & Periodic Reports. • Generate and Distribute management reports in accurate and timely manner & generate both periodic and ad hoc reports as needed. • Preparing presentations, Graphs and analytical reports. • Responsible for MIS Report generation & Database Management. • Preparing stock detail report on daily basis and provide support to the sales And store dept. • Making dashboard as per requirement when change criteria & Preparing Automation Scheduling & Adherence report & manage all trackers. • Analysis of state contests & survey data and provide the final report to Manager. • Performance Analysis of all sales executives & Dealers AWARDS Certificate of Quality Champ NSB BPO Solutions Pvt.Ltd.Dec.2016 Employee of the month NSB BPO Solutions Pvt.Ltd.Dec.2016 REFERENCES DR.Rajesh Kumar Indira IVF Hospital Pvt.Ltd P:- Pradeep Chaudhary Indira IVF Hospital Pvt.Ltd P:- MIS Executive, Indira IVF Hospital Pvt.Ltd, Dehradun Aug 2017 - Jun 2020 • Preparing Daily, Weekly & Monthly MIS Reports. • Downloading Data from Systems and mapping the same as per the Requirement. • Preparing presentations, Graphs and analytical reports. • Coordinating with different Departments for the data and checking its accuracy. • Design the templates with advanced excel to understand the reports. • Creating MIS / Dashboard report and presenting it to the concern Department. • Taking Backup Regularly/periodically & maintain online MIS Portal by Updating fresh data. • Coordinating with all departments to resolve their IT issues (Installation of windows, devices & related software) and regular follow up with the concern Vendors. Customer care Associate, NSB BPO Solution Pvt.Ltd, Dehradun Aug 2016 - Feb 2017 • Assist customers with product information. • Operate computer terminals to data enter, retrieve and edit information from databases. • Multi-tasking in Windows operating systems. • Continuous education on new products and launches. • Records customer inquiries by documenting inquiry and response in Customers' accounts. • Verifying customer's understanding of information and answer. COURSES Operation Executive, Overnite Express Ltd, Dehradun Introduction to Cybersecurity Cisco Networking Academy May-2020 Diploma in Computer Application, Global Computer Institute Aug-2010 Certification in MS-Office, Advance Training System July-2009 HOBBIES July 2014 - Jun 2016 • Follow up and collection of POD’s with locations and Collect all data from respective centers. • Responsible for Operational Performance in DCs (Delivery center). • Responsible for route planning, segregation, handling 8-10 Delivery centers & Supervisors & bikers, 100+ team strength. • Responsible for getting entire load/shipments cleared from Delivery centre & see to it that there is zero backlog & pendency. • Responsible for maintain All details of Customers on EDGE online Portal. • Responsible for send Daily & Monthly report to HO. • Resolved customer’s queries & complaints by mail and Tele calling. • Submission of POD’s and signed trackers to billing Department Internet surfing Badminton EDUCATION Writing MBA, Swami Vivekanand Subharti University, Dehradun Listening Music 2019 Operation Management. HR Management Playing Games Bachelor of Arts, HNB Garhwal University, Dehradun PERSONAL DETAILS Date of birth - Nationality Indian Marital status Married SOFTWARE KNOWLEDGE MS-Office Advanced Excel. Google Sheet Adove Photoshop Tally ERP.9 2013 BA 12th, Punjab School Education Board, Kapurthala 2007 High school diploma, Punjab School Education Board, Kapurthala 2005