Deepak Mohanty

M Deepak Mohanty- drmconsulting97132@ gmail.com Newberg, OR 97132 SUMMARY Friendly and prompt Desk Agent with good hands in using phone, computer, and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. SKILLS • Decision-making abilities Word processing • Cash handling File management Flexible • Data entry • Answering incoming calls Signing out documents Documentation and control Social media knowledge • Supervised administrative and clerical personnel and provided constructive feedback that boosted morale and led to increase in employee retention. • Performed general office duties, including answering multi-line phones, routing telephone calls • • • • • • • • • • • • • • • • • Documentation File management General office duties NEXT Personnel Rapport Routing Telephone Phones Word processing Customer service Advanced MS Office Suite knowledge MS Office proficient Database entry Scanning and copying Spreadsheet development Document editing EXPERIENCE Desk Clerk Newberg, OR The Water Oasis/ May 2019 to November 2020 • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention. • Supervised administrative and clerical personnel and provided constructive feedback that boosted morale and led to increase in employee retention. • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors. • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement. • Managed customer complaints and rectified issues to complete satisfaction. • Created and optimized employee schedules to secure proper coverage for all shifts. • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor. Administrative Assistant Portland, OR LB Infosys Inc./ Mar 2018 to Apr 2019 • Conducted research using various media sources to obtain relevant data for staff requirements. • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers. • Collected, calculated and reported on expenditure and statistical data to inform senior management. • Organized and maintained filing and document management systems by coordinating, archiving and purging files. • Developed administrative processes to achieve organizational objectives and improve office efficiency. • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons. • Prepared packages for shipment by generating invoices and setting up courier deliveries. • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current. • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction. EDUCATION AND TRAINING Masters in Computer Application Punjab Technical University 2011 Bhubaneswar, India