Deepak Kumar Mishra

DEEPAK KUMAR MISHRA E-Mail:-/-Phone: - Scaling new heights of success with hard work & dedication and leaving a mark of excellence on each step, targeting challenging assignments in IT Infrastructure Management / System Administration Location Preference: Delhi – NCR Key Skills ~ IT Service Management ~ Server Administration ~ Incident / Problem Management ~ Data Centre Operations ~ Migration ~ Service Desk Management ~ Service Delivery ~ Vendor Coordination ~ Change Management ~ Process Enhancements ~ Client Relationship Management ~ Cross-functional Coordination ~ Team Management Academic Details B.Tech. (ECE) from St. Mary's College of Engineering and Technology, Hyderabad, JNTU in 2009 Profile Summary ITIL Foundation V3 Certified Professional with over 8 years of experience in IT Service Management and Server Administration Proficiency in managing configuration, maintenance & application software & hardware devices with a focus on systems administration Rich experience in planning & designing servers for backup & recovery of database information; restoring database in case of crash/ emergencies & maintaining high availability with configuration Resourceful in delivering network maintenance support and responding to outages during off-hour software deployments within established SLAs Skills in planning, deploying & configuring Red Hat, CentOS & Ubuntu Servers Worked with VMware Infrastructure Client in supporting Windows 2003, 2008,2012 and Linux Enterprise Server environment Gained exposure of working on: Window 2008 Servers, WSUS, WDS, DHCP, DNS User & Group Administration, Group Policies & Active Directory Management, NAS, Hyper-V & WinTEL. Infended Device Control Tool (Linux) & RAID Technology DevOps tools ( Docker , Chef & Puppet) with python Experience in Managing AWS services like EC2, VPC, S3, RDS, ELB, IAM, Cloudwatch etc  MS SQL Server, Symantec End-point Antivirus, Manage Engine AD Manager, WinMagic Encryption Tool & Altiris Patch Management Tools (Linux/Windows) Upgrade paths for ESX / ESXi Host Servers / Virtual Center Server and setting up networking on Linux 5 & 6 Servers Achievement oriented professional with excellent people management skills and proficiency to manage change with ease Organisational Experience Aug’13 – Oct’17Samsung R&D Institute, Delhi as Assistant Manager – IT Key Result Areas: Led a Technical Team of 23 personnel to provide server level / datacenter support to R&D project with minimum turnaround time for service tickets & maximum user satisfaction Administered the entire service delivery management and managed daily IT / Data Centre Operations meetings to review major incidents in the production environment Worked as Business Relationship Manager between service desk & organizational stakeholders to identify the areas of improvements in order to fine-tune level of services Assigned tasks to supporters based on their skill sets; maintained tracker to monitor the progress of the same and ensured employee needs were met through timely & efficient completion of deliverables Drove continuous service improvement plans for better productivity Published daily, weekly & monthly reports and chaired review meetings with the senior management Attained the process guidelines of supported processes (Problem, Change, Reporting, Incident, Availability & Capacity) Supervised backlog reduction & effective queue management and ensured high-standard of ticket quality as per the stated KPI / target; addressed all the issues in daily & weekly reviews with the customer/SDM Worked on: Nagios Software (Used for live monitoring), Virtual Machine Manager, Winmagic Security Software, Apache Web Server and Symantec Antivirus Enterprise environment and provided operational support by building, configuring & managing Linux O/S Server & Microsoft Windows O/S Servers Deployed patch & software from Altiris Patch Management Tool Performed security compliance monitoring & maintenance; implemented all hardware & software installation, maintenance, upgrade projects of client’s workstations & server’s components Implement and manage continuous delivery systems and methodologies on AWS Understand, implement, and automate security controls, governance processes, and compliance validation Implement systems that are highly available, scalable, and self-healing on the AWS platform Worked with manager to move us on-premises infrastructure to cloud AWS and provisioned the environments using PUPPET. Creating fully automated CI build and deployment infrastructure and processes for multiple projects Using Docker, VMWare, RHEL & GitLab Developing Docker images to support Development and Testing Teams and their pipelines Working closely with Architecture, Development, Test, Security and IT Services teams Developing scripts for build, deployment, maintenance and related tasks using Python and Bash Installing, configuring and maintaining Continuous Integration, Automation and Configuration Management tools Directed user account management - add, delete and changes Built & maintained servers to improve speed, reliability & efficiency of operations; troubleshot HP EVA & MSA Storage Managed: Microsoft Active Directory which include implementation of GPOs, support of RADIUS, DNS & DHCP, Domain Controller Replication, Windows Hardening, Group Policy Implementation and Organizational Unit Management Windows Systems which include Windows Server 2003 & 2008 and Window Server 2012 Accomplishments: Led the migration of the old data centre network to the new enterprise campus network; implemented an Access Control System (ACS 5 & 4) across the Samsung campus network Built new infrastructure inclusive of data centre, wireless & wired network supervised design, planning, risk assessment, implementation & documentation of all IT infrastructure components Managed projects such as LINUX Security Tools, Apache Server for various application, Vertuallization for Linux User-end, AD Implementation, Dynamic VLAN, Patch Management Driven by Systems Operations and other IT & Business Groups Supervised a team of 2500 Network Support Specialists / Programmers for routine maintenance of around 6000 Desktops, Printers (Dot Matrix Printers, Inkjets, Laser Printers), Laptops, Scanners and other peripherals Configured, installed & troubleshot various network devices and services such as routers, switches, firewalls, wireless, SSL VPN, IDS/IPS, Syslog and event management. Responsible for monitoring all vendor agreements and presenting summaries on courses of action to the management. Assisted in performing a quarterly vendor audit that created reports for management. Worked closely with departmental managers to develop stronger guidelines for vendor relationships. Responsible for analysing all new vendor contracts and pointing out areas of improvement to management. Previous Experience Jun’09 – Aug’13Aptus Consulting, Delhi as System Administrator Certifications ITIL® Foundation V3 Certificate in IT Service Management (Candidate ID:-) IT Skills Operating Systems: MS DOS, Windows 7/2003/2008/2012, LINUX and UNIX Administration: Linux/Unix Server Administration and Window Server Administrator Virtualization: VMware ESXI & Hyper-V Web Related: HTML Networking Technologies: DNS and DHCP Database: SQL Server 2008 Office Applications Personal Details Date of Birth:5th January 1985 Languages Known:Hindi and English Present Address:RZ-C-125, Ground Upper, Jeevan Park, Pankha Road, Uttam Nagar, Delhi – 110059 Permanent Address:Village and P.O- Akour, Khirhar, Madhubani – 847230, Bihar Passport No.:K- (Valid till 15/06/2022)