Deepak

DEEPAK KUMBHARE Contact No:-,- E-Mail ID-OBJECTIVE To add value to the efforts for the organization in a capacity commensurate with my experience and abilities, aiding the growth the organization and my career. PROFESSIONAL SYNOPSIS Over 28 years of multi-faceted experience in handling Sales &after Sales Services, Customer relationship Management and Team Management. Feb 2018—October 2020, with Ketan HyundaiChandrapur.(Hyundai Dealer) as a SalesHead for Chandrapur&Gadchiroli District. Demonstrated abilities in cementing healthy relationship with the customers for improving customer satisfaction, referral sales& leading workforce towards accomplishing business and corporate goals. Keeping track record of sales team member for enquiry generation & conversion in sales, on weekly & Monthly basis. Conducting sales campaigns as per requirement to know the prospects need & enquiry generation. Regular audit of Dealership service infrastructure to improve service infrastructure & provide better after sales service to end user as well as to improve absorption ratio of dealership. Conducting service activity as & when required to provide better service to customer as well as direct interaction with them to identifying scope of improvement in the service infrastructure. Creating awareness about the use of genuine parts. Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management. CORE COMPETENCIES Business Development Utilizing market information & personal network to develop marketing intelligence for generating revenue growth. Developing good business relationship with customers. Conducting competitor analysis by keeping abreast of market trends to achieve service retention. Maintaining dealership records and periodically submitting the reports to HO for decision-making purposes. Customer Relationship Management Managing customer centric at Dealership, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms. Maintaining healthy business relations with clients, ensuring high level of customer satisfaction matrices. Ensuring customer satisfaction to resolve complaints within the stipulated time. Interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business. Team Management Recruiting, training, leading & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. Creating and sustaining a dynamic environment to foster development opportunities and motivates high performance amongst Team members. Ensuring all staff are adequately trained on Products & Policies. ORGANISATIONAL EXPERIENCE May’2016 –Jan 2018, With ShankaraVehicles Pvt Ltd. (Hyundai Dealer) as a Sales Manager in Sales department. August’2012-March’2016 with Afcott Nigeria PLC (KewalramChanrai Group Nigeria) As a Manager in Product Support(tractor Division). December’2006-July’2012 with John Deere India Pvt. Ltd (Tractor Industry)at Raipur as Senior Territory Manager in Product Support. Notable Accolades Playing a pivotal role in ensuring overall after sales service role in the state in the year 2010 -2011. Received reward & Recognition trip to PARIS in the month of Feb 2011. Appreciation From Marketing V.P. for handling, launching programme of 5036C & 5041C. December’04-December’06 with Eicher Motors Ltd. Raipur as a Junior Manager Service for commercial Vehicles Notable Accolades Played a pivotal role in ensuring high customer satisfaction, Provided Timely after sales services, spares availability. Received appreciation mails from Customers, Fleet owners for providing timely services. December’1995-November’2004 with V.S.T. tillers Tractors Ltd. Maharashtra& C.G. as a sales & Service Officer. Notable Accolades Received appreciation mail from C. G. Agro District Manager (Timely availability of Power tillers & Tractors & after sales service.) November’1993-April’1995 with M/S Shilpa Engineering Company ChandrapurAs a service engineer for VST Tillers Products. Received appreciation From Mr virendra Kumar Baid (M.D.) for designing & getting approval from (Transport Commissioner) Maharashtra Road Transport Corporation for 1.5 Ton Trailer. September’1992-September’1993 with M.S.R.T.C. Divisional Workshop at Chandrapur as an Apprentice(Tata 1210 & 1510 Model) EDUCATION 1992Diploma In Automobile Engineering from Board of Technical Examination Maharashtra State with 68%. 1989H.S.S. from Maharashtra State Board of Secondary Education with 43.17% 1987S.S.C. from Maharashtra State Board with 60.57% PERSONAL DETAILS Date of Birth- 5th November 1971 IT Skills- MS office Languages Known- Hindi, English & Marathi Present Address - C/O V. Bodule, D127/1, Devendra Nagar, RAIPUR 492001 (Chhattisgarh)