Deepa Nair

WORK EXPERIENCE Sales & Marketing Director National Hero FZCO Nov 2021 to Present DEEPA NAIR SALES DIRECTOR https://www.linkedin.com/ in/deepa-nair-/-- British Citizen RELEVANT SKILLS 4+ Years experience in the UAE 10+ Years in Sales and Business Development Fluency in English & Malayalam 14+ Years in Quality Customer Service Team Leadership Relationship Management Account Management Excellent Communication Marketing Strategy Project Management Financial Analysis Client Retention Recruitment Achievements: Boosted overall sales by 25% from previous years through effective management and motivation of the sales team, implementing best practices, and identifying areas for improvement. Cultivated and sustained strong client relationships both domestically and internationally, by heading partnerships and establishing meaningful connections with key decision makers Built and maintained a robust database of key contacts inturn successfully negotiated and established over 500 strategic partnerships across diverse industries in the UAE, contributing significantly to the substantial growth of the company. Successfully led sales team recruitment, conducting interviews, analysing potential, and overseeing onboarding processes. Approved and ensured high-quality content on the company website for partners and brands. Responsibilities: Developed and executed marketing campaigns to increase business opportunities through various channels. Collaborated with cross-functional teams to implement marketing strategies, ensuring the successful promotion of products. Business Development Account Manager Oxford, Cambridge RSA Examination Board [OCR, United Kingdom] Jan 2019 to Nov 2021 (2 years, 10 months) Achievements: Consistently exceeded sales targets by 15-20% and profitability objectives while providing comprehensive support and excellent customer service to Heads of Departments and teachers. Developed and maintained robust relationships with clients as an Account Manager, fostering strong connections with key business executives and stakeholders. Successfully prepared and presented comprehensive sales reports, addressing client queries, and proactively PERSONAL STATEMENT A results-driven professional with a dynamic and proactive approach, I have consistently propelled sales growth, forged enduring client relationships, and executed successful marketing strategies. My commitment to operational excellence is underscored by a robust background in team and project management, ensuring the surpassing of targets in diverse industries. I am recognized for outstanding leadership abilities, navigating complex business landscapes with finesse. Additionally, my strengths lie in excellent communication skills, facilitating seamless collaboration between internal teams and clients. I excel in developing and maintaining trusted, long-term client relationships, fostering loyalty and satisfaction. In addressing challenging client requests or issue escalations, my proactive problem-solving skills come to the forefront, ensuring swift resolution and maintaining client satisfaction. This multifaceted skill set not only contributes to the growth of sales but also adds significant value to the overall client experience. WORK EXPERIENCE identifying and capitalizing on new business opportunities within the existing customer base, demonstrating a proactive approach to account management. Actively participated in recruitment processes, conducting interviews, and analysing potential candidates. Managed and presented project outcomes directly to the Sales and Marketing Director. Working dynamically on various different marketing campaigns to ensure their success and implementing marketing strategies to successfully promote products. Responsibilities: Maintained up-to-date knowledge of General and Vocational OCR Qualifications to provide effective support and guidance to education professionals. Organized and attended events to build strong relationships and ensure excellent customer service. Business Development Manager Picsolve International Limited [Dubai] Jan 2018 to Jan 2019 (1 year) Achievements: Managed and maintained relationships with clients in the leisure industry across the Middle East and Asia, ensuring a high level of customer service. Conducted thorough research to identify business opportunities and viable income streams. Prepared and presented bi-weekly reports to the executive management team, highlighting key insights and recommendations. Presented new business opportunities to the CEO, contributing to strategic decision-making. Reported on successes and areas needing improvement, fostering a culture of continuous improvement. Developed and presented business proposals to clients, showcasing the value proposition and driving successful negotiations. Responsibilities: Identified and mapped business strengths and customer needs, ensuring alignment with company objectives. WORK EXPERIENCE Reviewed and negotiated contracts to ensure accuracy and adherence to company standards. Managed the CRM system, inputting accurate data from multiple sources to effectively manage leads and expand the client base. Collaborated with the CFO to complete PI models, analysing financial proposals and working with variables to optimize profitability solutions. Sales Account Manager Cross Concept Exhibition [Dubai] Dec 2016 to Jan 2018 (1 year, 1 month) Achievements: Successfully managed a team, supporting them in reaching their goals and achieving growth. Achieved sales targets by building and maintaining robust relationships with clients, fostering strong connections with key business executives and stakeholders. Successfully prepared and presented comprehensive sales reports, addressing client queries, and proactively identifying and capitalizing on new business opportunities within the existing customer base, demonstrating a proactive approach to account management. Led projects from start to finish, ensuring timely completion and client satisfaction. Responsibilities: Prepared invoices and implemented a strategic business plan to expand the company’s client base. Effectively handled end to end exhibitions and events, leading to client satisfaction and referrals. Personal Banking Manager Lloyds Banking Group [United Kingdom] March 2010 to Dec 2016 (6 years, 9 months) Achievements: Interviewed customers to identify their financial needs and successfully sold the bank's products and services to tailor those needs. WORK EXPERIENCE Achieved consistent success in exceeding quarterly targets by between 10-25% throughout the year in both sales and service, utilizing effective marketing strategies. Received excellent feedback and consistently earned a 10/10 score from clients during customer feedback calls, showcasing a commitment to outstanding customer service. Managed and sold a diverse range of financial products, including personal loans, credit cards, overdrafts, current accounts, foreign exchange, business accounts, mortgage agreements in principle, and various types of insurances. Responsibilities: Went the extra mile to provide outstanding customer service and build lasting relationships with clients. Handled customer accounts, checked statements for unusual activity, and managed receivables and payables. Conducted bank and data entry tasks to ensure accurate and up-to-date financial records. Received training as a cashier, handling money, complaint handling, international payments, and managing the ATM and bulk cashiering processes. EDUCATION HISTORY Level 7 Certificate in HR and Payroll Administrator Course Institute: One Education Year of Completion: 2021 BSc in Mathematics, Business Management & Finance Institution: Queen Mary University London Year of Graduation: 2011 REFERENCE Available upon request