Bhadrachalam, India
Phone: --LinkedIn
DEEKSHITH DEKKA
TECHNICAL RESEARCHER &
SUPPORT REPRESENTATIVE
PROFESSIONAL SUMMARY
Customer-focused change agent with broad experience in customer research and problem solving with technical
support skills and knowledge. Looking for a challenge in an exciting product and improve my career to become a
product expert as the product evolves in a customer-centric business
Proven talent for representing the voice of the customer and customer service paradigms to achieve maximum business
growth with minimum resource expenditures. Results-driven professional with expertise in solving complicated technical
issues, troubleshoot, technical research, instructional design, scripting, collecting insights and creating internal support
documentation. Exceptionally dedicated professional with keen interpersonal, Problem-solving, communication, and
organizational skills, as well as an active team player, the desire to keep learning, and time management.
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Technical Support
Troubleshooting
Relationship Management
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CORE COMPETENCIES
Product Support
Website Development
Communication Skills
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Tech Savvy
Writing Skills
Attention to detail
WORK EXPERIENCE
WEBSITE LEARNERS, CHENNAI, INDIA, NOVEMBER 2017 TO PRESENT – 4YEARS
TECHNICAL RESEARCHER & SUPPORT REPRESENTATIVE
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Respond to email queries and on the Teachable platform for existing customers with passion & empathy.
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Direct day-to-day support operations include research, resolve and respond to customer issues with
comprehensive and friendly responses. And also document repeated behaviours which helped in reducing the
resolution time to 20 minutes.
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Supporting customers with an educational approach also allows us to maintain the customer satisfaction at
>94%
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Strong knowledge of web development technology and thorough understanding of product issues helped in
improving first call resolution to 87%.
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Research and analyze audience questions into useful content related to web development. For communicating
audience with proper context, need to record & create how-to-videos. Advise audience on the best way to use
the software/tool to meet their business needs.
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With strong technical knowledge and analytical approach, I’m excellent at breaking down and explaining
complicated concepts in which a layman can understand. One of the videos How to an Create Ecommerce
Website even crossed 1.5 million views.
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One of the lead creators in creating an online course called WordPress Ecommerce
ACHIEVEMENTS
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Maintaining customer satisfaction rate above 94%.
Improved our query resolution time to 20 minutes.
Improved first call response to 87%.
How to Create an E-Commerce Website
How To Create a Shopify Website
How to Create a Website with WiX
How to Add Google Analytics to Website
How to Make E-commerce Websites
How to Back-up Your WordPress Website
DEEKSHITH DEKKA
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EDUCATION
BACHELOR OF ENGINEERING (B.E.) IN ELECTRONICS INSTRUMENTATION ENGINEERING, 2017
Sathyabama University, Chennai, India
ADDITIONAL INFORMATION
Languages: English, Telugu
Technical Skills:
Web & Mobile Technologies: CrazyEgg, WordPress, HTML, CSS, WiX, Shopify and also no-code tools like Adalo
Educational Tools & Learning Systems: Teachable, Tutor LMS, and Camtasia
Analytical Tools: Google Analytics & Facebook Ads
Database management Tools: Airtable
Other skills: Zapier & Integromat automations, Help Scout, CRM software like Bitrix24, Microsoft Office, Google
Sheets, Monday.com and Slack.
