Deeksha Parashar

Deeksha Parashar Business Analyst Pune, Maharashtra | - |-| https://www.linkedin.com/in/deeksha-parashar/ Professional Summary Accomplished Business Analyst with 4+ years of expertise in SaaS, Agile frameworks, and core banking solutions. Adept at PRD creation, translating complex requirements into actionable deliverables, and enhancing operational workflows. Proven success in stakeholder engagement, integrating CRM platforms, and driving strategic product outcomes. Demonstrated ability to deliver results through data-driven insights, SQL analysis, and optimizing cross-functional processes. Core Competencies ● ● ● ● ● ● ● ● ● ● Agile & Scrum Methodologies Business Process Modeling & PRD Development Product Roadmap & Strategy SQL & Data Analysis Insight User Story Development & Acceptance Criteria Customer Relationship Management (Salesforce, HubSpot, Marketo) Wireframing & Prototyping (Figma, Balsamiq) Customer Escalation & Issue Resolution JIRA, Confluence, & Project Management Tools Triage Management & Incident Response Professional Experience STOVA (Aumni Techworks) | Business Analyst ● ● ● ● ● ● ● Collaborate with clients to gather and document business requirements, translating them into 10+ deliverables including PRDs, BRDs, user stories (TDD/BDD), workflows, and use case diagrams. Prepare SQL queries to retrieve database insights and ensure alignment with client needs. Conduct 4+ levels of testing (functional, regression, UAT, performance) to ensure product quality. Led integration efforts for 10+ tools, including payment gateways(Paypal, Stripe, Authrize.net) and CRMs (Salesforce, HubSpot, Marketo). Represent the Product & Technology team in cross-functional meetings, providing product demos and resolving stakeholder issues. Maintain strong stakeholder relationships, reporting directly to the VP of Technology Operations. Monitored and analyzed application performance using AWS CloudWatch, ensuring minimal downtime and improved operational efficiency. Truefill (Aumni Techworks) | Business Analyst ● ● ● 2023 - Present 2022 - 2023 Managed a scrum team using Agile methodologies, ensuring adherence to sprint roadmaps. Collaborated with stakeholders to define the project scope, prepare backlogs, and refine product roadmaps. Designed user stories and derived acceptance criteria from gathered requirements. ICICI Bank | Relationship manager (Wealth management) ● ● ● - Managed portfolios exceeding ₹5 Crores, delivering personalized investment strategies aligned with market trends. Delivered exceptional client service, addressing escalations, and managing core banking functions. Monitored and resolved escalations through structured triage management to improve service response times. ITCube Solutions Pvt. Ltd. | Customer service representative - ● Improved customer retention rates by 15% through proactive query resolution and follow-ups. ● Monitored team performance and trained junior representatives to ensure consistent service quality. ● Oversaw escalations to ensure timely resolutions, fostering long-term customer relationships. Education ● ● ICFAI Business School, Pune | PGPM, Finance (Minor: Marketing) | 2019 – 2021 Shri Shankaracharya Engineering College | B.E., Electronics & Telecommunication | 2013 – 2017 Technical Skills ● ● ● ● ● ● ● Project Management Tools: JIRA, Confluence CRM Platforms: Salesforce, HubSpot, Marketo Business Analysis: Business Process Mapping, Wireframing (Figma, Balsamiq), Requirements Documentation Database & Reporting Tools: SQL, Power BI Testing: UAT, Functional Testing, Postman API Methodologies: Agile, Scrum Cloud Monitoring: AWS CloudWatch Certifications ● ● ● ● ● ● ● ● ● Business Analysis (Business process modeling) Business Analyst and Project Manager Collaboration Business Analysis Foundations SQL Essentials Requirements elicitation and analysis Data visualization using Power BI (Basics) Agile user experience design and research Agile requirements Project management foundations, requirements Key Achievements ● ● Coordinated integration projects for 10+ payment gateways and CRMs, ensuring seamless functionality and optimizing team operations. Designed and implemented workflows that improved testing processes by 30%.