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Deeksha Kukreti--
Objective
Highly motivated and detail-oriented professional with experience as an associate customer
support and a background in customer service. Proficient in English and Hindi, skilled in Outlook
and Excel. Seeking a challenging role as a Customer Support Executive to utilize my strong
communication and problem-solving abilities in delivering exceptional customer experience.
Work Experience
Associate Customer Support
IENERGIZER (Mar 2023 - Dec 2023)
● Managed and resolved customer queries and complaints raised through social media
platforms (Facebook, Twitter, Instagram, etc.) and live chat support
● Handled high volumes of customer interactions, ensuring prompt and professional
responses within SLA guidelines
● Maintained accurate documentation of customer interactions and resolutions in the
ticketing system
● Ensured a high level of customer satisfaction by providing clear, empathetic, and
effective communication
● Followed company policies and procedures while adhering to compliance and security
guidelines
Senior Customer Service Representative
Teleperformance (Dec 2023 - Sept 2024)
● Resolved broadband-related queries via chat and email, ensuring high First Contact
Resolution (FCR)
● Assisted customers with troubleshooting, billing, and plan-related concerns
● Maintained accurate records and adhered to SLA for prompt issue resolution
● Escalated complex technical issues while ensuring timely follow-ups
Virtual Assistant – Admin & Social Media
Headfield (Oct 2024 - Mar 2025)
● Assisted clients with drafting documents, emails, and letters, using DocuSign for digital
signatures
● Managed administrative tasks, including email handling, calendar management,
appointment scheduling, and research
● Posted job listings on Zoho and sourced talent via Indeed and LinkedIn Recruiter
● Maintained timesheets for payroll and handled document management on Dropbox,
Google Drive, and SharePoint
● Proficient in Microsoft Office, Google Workspace, Zoom, and Calendly for efficient
workflow management
● Prepared monthly reports using MS Excel and Google Sheets, ensuring data accuracy
and insights
● Managed client inboxes and scheduling via Outlook, Gmail, and Calendly
Education
BAL BHARTI SCHOOL
2021
PDB PG COLLEGE
Bachelor of Arts,-
Skill Set
● Target Oriented
● Communication Skills
● Good at Handling Calls
● Solution Oriented
● Community Management
● Multi-tasking
● Customer Relationship Management
● Time Management
Languages
● English
● Hindi
