Dee B. Conway

Dee​ ​Conway Administrative​ ​Officer Ph2​ ​Blk​ ​16​ ​Lot​ ​87​ ​New​ ​Jersey​ ​Street,​ ​Highview​ ​Hills​ ​Subdivision Apalit​ ​Pampanga,​ ​Philippines​ ​ ​2016 Google​ ​Voice:​ ​+1​ ​(469)​ ​-​ ​/​ ​Cellphone​ ​:​ ​+63933​ ​--Skype​ ​ID:​ ​deebconway ㅡ Skills ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ Microsoft​ ​Excel​ ​-​ ​Advanced Microsoft​ ​Word​ ​-​ ​Advanced Power​ ​Point​ ​-​ ​Proficient Google​ ​Drive,​ ​Calendar,​ ​Spreadsheet,​ ​Slides,​ ​Forms,​ ​and​ ​Docs Knowledge​ ​in​ ​Networking​ ​such​ ​as​ ​port​ ​forwarding​ ​via​ ​teamviewer English​ ​-​ ​Fluent Call​ ​Handling Critical​ ​Thinking ㅡ Experience Select​ ​Security​ ​Group​ ​/​ ​Administrative​ ​Officer MAY​ ​2014​ ​-​ ​SEPT​ ​2017,​ ​DALLAS​ ​TX​ ​USA ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ Initiate​ ​and​ ​implement​ ​best​ ​and​ ​effective​ ​practices​ ​in​ ​administrative functions. Lead,​ ​direct​ ​and​ ​mentor​ ​administrative​ ​staff​ ​to​ ​achieve​ ​maximum output. Assist​ ​and​ ​support​ ​sales​ ​and​ ​marketing​ ​teams​ ​to​ ​maximize​ ​revenues. Answer​ ​and​ ​respond​ ​to​ ​customer​ ​inquiries. Build​ ​customer​ ​relationships. Assist​ ​and​ ​support​ ​accounts​ ​department​ ​in​ ​financial​ ​operations. Ensure​ ​timely​ ​completion​ ​of​ ​financial​ ​and​ ​other​ ​administrative​ ​audits. Prepare​ ​and​ ​analyze​ ​financial​ ​statements​ ​for​ ​the​ ​management​ ​team. Manage​ ​databases​ ​and​ ​document​ ​processes​ ​and​ ​systems​ ​implement. Safenow​ ​Security​ ​Inc.​ ​/​ ​Customer​ ​&​ ​Technical​ ​Support​ ​Manager OCT​ ​ ​2013​ ​-​ ​MAY​ ​2014,​ ​ ​DALLAS,​ ​TX​ ​USA (It​ ​is​ ​the​ ​old​ ​company​ ​name​ ​of​ ​Select​ ​Security​ ​Group​ ​and​ ​the​ ​new​ ​owner decided​ ​to​ ​keep​ ​me​ ​and​ ​promote​ ​me​ ​as​ ​his​ ​admin​ ​officer.) ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ Improve​ ​customer​ ​service​ ​experience,​ ​create​ ​engaged​ ​customers​ ​and facilitate​ ​organic​ ​growth Take​ ​ownership​ ​of​ ​customer's​ ​issues​ ​and​ ​follow​ ​problems​ ​through​ ​to resolution Set​ ​a​ ​clear​ ​mission​ ​and​ ​deploy​ ​strategies​ ​focused​ ​towards​ ​that​ ​mission Develop​ ​service​ ​procedures,​ ​policies,​ ​and​ ​standards Keep​ ​accurate​ ​records​ ​and​ ​document​ ​customer​ ​service​ ​actions​ ​and discussions Analyse​ ​statistics​ ​and​ ​compile​ ​accurate​ ​reports Recruit,​ ​mentor​ ​and​ ​develop​ ​customer​ ​service​ ​agents​ ​and​ ​nurture​ ​an environment​ ​where​ ​they​ ​can​ ​excel​ ​through​ ​encouragement​ ​and empowerment Keep​ ​ahead​ ​of​ ​industry’s​ ​developments​ ​and​ ​apply​ ​best​ ​practices​ ​to areas​ ​of​ ​improvement Control​ ​resources​ ​and​ ​utilize​ ​assets​ ​to​ ​achieve​ ​qualitative​ ​and quantitative​ ​targets Adhere​ ​to​ ​and​ ​manage​ ​the​ ​approved​ ​budget Maintain​ ​an​ ​orderly​ ​workflow​ ​according​ ​to​ ​priorities BPO​ ​INDUSTRY: Sykes​ ​Enterprises OCT​ ​ ​2012​ ​-​ ​JUNE​ ​2013,​ ​ ​QUEZON​ ​CITY​ ​PHILIPPINES Centurylink-Qwest DSL​ ​Technician NCO​ ​Group MAY​ ​ ​2012​ ​-​ ​OCT​ ​ ​2011,​ ​ ​QUEZON​ ​CITY​ ​&​ ​MAKATI​ ​PHILIPPINES Amazon.com​ ​account​ ​(CSR) (Holiday​ ​Account:​ ​Oct​ ​2011​ ​-​ ​Dec​ ​2011) Cricket​ ​Wireless​ ​(Technical​ ​Support) (Dec​ ​2011​ ​-​ ​May​ ​2012) The​ ​Results​ ​Company OCT​ ​ ​2010​ ​-​ ​OCT​ ​ ​2011​ ​ ​QUEZON​ ​CITY​ ​&​ ​PASIG​ ​ ​PHILIPPINES Virgin​ ​Mobile​ ​USA​ ​Phone​ ​and​ ​Broadband​ ​(CSR​ ​&​ ​TSR​ ​1,2,3) ㅡ Education Centro​ ​Escolar​ ​University​ ​ ​-​ ​AB​ ​Mass​ ​Communication Malolos,​ ​Bulacan​ ​Philippines College​ ​:​ ​Undergraduate Salvador​ ​Araneta​ ​Memorial​ ​Institute​ ​-​ ​High​ ​School​ ​Graduate Malabon​ ​City,​ ​Metro​ ​Manila​ ​Philippines ㅡ Awards Best​ ​Customer​ ​Service​ ​and​ ​Technical​ ​support​ ​ ​in​ ​some​ ​accounts​ ​in​ ​a​ ​US based​ ​accounts​ ​such​ ​as​ ​Virgin​ ​Mobile​ ​USA,​ ​Cricket​ ​Wireless​ ​and Centurylink-Qwest. ㅡ Character​ ​Reference/s: To​ ​be​ ​provided​ ​upon​ ​request.