DEBRALYN TUSOY
Ph: --Nasipit rd., Talamban, Cebu City,
Cebu 6000
EDUCATION
About Me
Highly organized and detail-oriented individual with over 7 years
of experience in call center operations. Proficient in managing
multiple tasks, handling client communications, and ensuring
smooth workflow. Adept in using productivity tools and software
to enhance efficiency and client satisfaction.
WORK EXPERIENCE
Bachelor of Secondary
Education - Major in English
JUL 2019 - present
University of Southern Mindanao
Claims Officer
-
QBE Insurance
Provide support and assistance to policyholders throughout the
claims lodgement process, addressing inquiries, concerns, and
providing guidance on the claims process and requirements.
SKILLS
Problem Solving
Data Entry
Interpersonal Skills
MS office
Communicate with policyholders to clarify claim details, request
additional information or documentation if necessary.
JUL 2017 - APR 2019
Sykes Asia- CenturyLink
Technical Support Representative
Diagnose and troubleshoot issues reported by customers related to
internet connectivity, phone services, and modems.
Canva design
Offer guidance and recommendations to customers on optimizing
Google Workspace
their network setup, improving internet speed, and enhancing
security measure
LANGUAGE
REFERENCES
English
Michelle Quina
Keith Manuel Bacalso
Filipino
QBE Insurance/ Coworker
QBE Insurance/ Coworker
Phone: PH -
Phone:
Email :-
PH -
