Debra Rapheal

DEBORAH RAPHEAL Available for Remote Work (Any Time Zone) PROFESSIONAL SUMMARY I am a detail-oriented professional skilled in Quality Assurance, Technical Writing, and Customer Support, with proven experience improving software quality and user satisfaction. Known for accuracy, clarity, and proactive problem-solving. Passionate about helping teams deliver efficient, bug-free products and easy-to-understand documentation. CORE SKILLS • Manual Website & Mobile Testing • Bug Tracking (Jira, Trello, ClickUp) • Test Case & Bug Report Documentation • Technical Writing (User Guides, API Docs, Process Docs) • Customer Support & Communication • Collaboration Tools (Slack, Notion, Google Workspace) • Analytical Thinking & Time Management PROFESSIONAL EXPERIENCE Quality Assurance| IQ SYSTEMS AND SOLUTIONS 2024 till Present • Tested multiple in-house products including School Angel Web and Know Your Staff (KYS), detecting functional and UI issues early in development. • Created clear test cases and bug reports, which reduced developer debugging time by 35%. • Authored QA documentation and structured process guides that improved onboarding for new testers. • Wrote concise, user-friendly technical documents that reduced customer confusion and enhanced product usability. Customer Support Specialist IQ SYSTEMS AND SOLUTIONS | 2022 TILL PRESENT • Delivered top-tier support via chat and email, achieving a 95% user satisfaction rate. • Collaborated with QA and developers to address recurring issues, cutting repeat tickets significantly. • Organized a shared tracking system that improved response time and coordination within the support team. • Commended for empathetic communication and consistency during high-pressure periods. Freelance QA & Technical Writing Projects Remote | 2024 till Present • Performed exploratory testing on e-commerce demo sites, documenting bugs and test results with accuracy. • Created reusable QA templates (test cases, bug reports, summaries) used by other testers for training. • Compiled mini QA reports outlining defect trends and potential UX improvements. EDUCATION B.Sc. Mass Communication (In Progress) | National Open University of Nigeria Diploma in Mass Communication | Yaba College of Technology ACHIEVEMENTS • Streamlined bug reporting workflow, cutting developer turnaround time by 30%. • Authored QA manuals and reports that improved team documentation clarity. • Received recognition for outstanding written communication in QA and support functions.