Debra Macklefresh

Debra Macklefresh Administrative Professional Supporting Talent & Workplace Operations PROFESSIONAL SUMMARY Experienced Administrative Assistant and HR professional with over 10 years supporting senior leadership, optimizing workflows, and enhancing team collaboration. Known for discretion, adaptability, and building strong cross-functional relationships. PROFESSIONAL EXPERIENCE Administrative Assistant Paylocity – 12/2022 – 10/2025         Assisted in developing reporting processes that improve executive visibility into departmental metrics. Attended assigned departmental meetings, maintain agendas, create task lists, and meeting notes Tracked all departmental metrics and supply information to necessary parties Sent out departmental, team, and management communications Assisted department with team initiatives including employee recognition and appreciation as well as other team building activities Scheduled Town Hall meetings, calendar management, and creating departmental communications and reports Coordinated all travel arrangements for the team 27 employee recognitions for contribution toward core values Customer Service Representative City of Wilmington Utilities –08/2022 – 11/2022    Handled high-volume inbound calls regarding utility billing inquiries and account discrepancies. Delivered clear, compassionate support while navigating municipal systems and escalating complex issues. Strengthened communication and problem-solving skills in a public-facing service role. Transportation Dept. Administrative Assistant CPH, Inc. – 09/2016 – 05/2022    Managed calendar, travel, and communications for VP of Transportation Drafted and proofed technical reports, board presentations, and legal documents Supported Orlando Sanford International Airport with attending weekly meetings with Project Manager to take meeting minutes regarding the extensive expansion project our team was contracted for Created processes for the Transportation dept. for smoother project coordination. HR Assistant II Cuhaci Peterson – 04/2013 – 01/2016      Coordinated recruiting, interview scheduling, and onboarding processes Maintained personal records, I-9's, and licensing documentation Awarded Employee of the Month for outstanding performance (Dec. 2014) Worked alongside HR Director to coordinate and process all benefits during onboarding and annual enrollment. Coordinated onboarding for over 200 employees, improving process efficiency by 30% Earlier Roles-   Executive/Administrative Assistant roles with Servello & Son, TitleMax, Keene Construction, and others. Provided executive-level support, managed client communications, drafted reports, and coordinated office operations. PROFESSIONAL COMPETENCIES • Event coordination (virtual & in-person) • Grant compliance and reporting support • Emotional Intelligence & Empathetic Communication • Remote team collaboration • Document & Records Management • Process Adaptation & Continuous Improvement EDUCATION & CERTIFICATIONS • Florida Real Estate Principles & Practices — IFREC • Data Privacy Training • Notary Public, State of Florida • Excel Intermediate & Utilities Training TECHNICAL SKILLS • Microsoft Teams, Zoom, Google Workspace, Mural • Microsoft Office Suite, Smartsheet, ReQlogic • Canva, Adobe Photoshop PROJECTS/VOLUNTEER WORK ALS Advocacy & Fundraising Campaign Personal Initiative • Spearheaded fundraising and awareness efforts for ALS following my mother’s diagnosis, mobilizing community support and coordinating outreach. • Traveled to Washington, D.C. to meet with members of Congress and the Senate, advocating for increased funding and visibility for ALS research and care. • Demonstrated emotional intelligence, strategic communication, and stakeholder engagement in highimpact settings. • Microsoft Copilot, ChatGPT • Salesforce, Power BI • Audio/mic troubleshooting, device compatibility, virtual setup coordination