DEBRA JANE CASERES
Administrative & Customer
Support Specialist | CRM
Management |SMM
-
Experience
-https://dainecash.wixsite.com/
November 2023- December 2024
Addie Jacobs Real Estate | California
Valencia City, Bukidnon 8709 PH
Social Media Manager | Real Estate VA
EDUCATION
Bachelor of Science in Biology
Central Mindanao University-
Develop and curate engaging content for various social media platforms,
showcasing real estate listings, market trends, and the unique aspects of
properties.
Create visually appealing graphics, photos, and videos to enhance online
presence.
Maintain brand consistency across all social media channels.
Draft and send emails, newsletters, and updates to clients on behalf of the real
estate agent.
Update and maintain the CRM system with client information
December 2022- November 2023
NuBrakes Inc. | Texas
Inside Sales Associate
ABOUT ME
A
Customer
Support
and
Administrative
Specialist
with
experience in client relations, CRM
management, and social media
management. I’ve worked in roles
where
clear
communication,
problem-solving, and organization
are key to ensuring a seamless
customer experience. I excel at
handling
inquiries,
managing
client
interactions,
and
maintaining efficient workflows to
support business operations. If
you’re looking for a dedicated
professional to enhance customer
satisfaction
and
streamline
processes, let’s connect!
Initiate and maintain proactive communication with potential and existing
customers.
Respond to inquiries, provide information on brake repair services, and address
customer concerns..
Assist customers in scheduling brake repair services, providing accurate
information and guidance.
October 2022- December 2022
NuBrakes Inc. | Texas
Operations Support Associate
Handle inbound customer inquiries via phone and live chat with professionalism
and empathy.
Address customer concerns, troubleshoot problems, and provide effective
solutions.
Collaborate with the technical team to ensure timely and satisfactory issue
resolution.
Keep customers informed about the status of their service requests.
Work closely with the sales and technical teams to ensure a cohesive customer
experience.
Experience
October 2019- October 2022
Lendistry | California
Business Support | Sales Processor | Underwriter
Review and analyze grant applications, ensuring completeness and accuracy of
supporting documentation.
Assess the financial health, creditworthiness, and eligibility of businesses applying
for grants.
Ensure compliance with company policies, regulatory guidelines, and industry
standards.
Stay informed about changes in grant regulations and adjust underwriting
processes accordingly.
Collaborate with applicants to gather additional information and clarify details.
Provide clear and concise communication to internal teams and applicants
regarding underwriting decisions.
References
Addie Jacobs
Brian Pham
Email :-
Email :-
California Realtor
Rachel Dapiroc
Business Support | Lendistry
Phone:
Email :
-
-
Support Manager | NuBrakes
