Professional Summary
I am a very motivated person who always wants to learn and push my
limits.
My different positions in these different companies have taught me a lot
about customer relations and personal investment which are two of the
most important things in a business.
I am looking for a job in which I can combine all these skills and give the
best of myself.
I am not afraid to work hard or to learn something that may be outside of my
skills at the moment, what I like the most in a job are the challenges.
If you want to know more do not hesitate to join me or visit my profile on
Linkedin!
Deborah Pauline
WAGON
Contact
Address
Ul Yantra 1B Yavorov, 1000 Sofia
Phone
-
Email-
Additional Skills
• Excellent contact skills with
customer through my experience as
Technical Sales Support Specialist
• Specialist in communication
skills gained through my experience
as Claim Adjuster
• Ability to Work Under Pressure
with a tight deadline
• Self-motivation / Conflict
Resolution / Decision Making
• Passionate to learn more and
more
• Reading in english & French
Work Experience
01/08/2018 - Now
Technical Support Specialist - DELL - Sofia
Collaborate with peers, team leads, and engineers, and third party vendors
to resolve business
customer issues, maintaining complete ownership of issues from beginning
to end
• Customer follow-up: diagnostics, interactions, next steps, and solutions
implementation in a CRM
tool
• Provide a positive customer service experience
• Able to quickly learn systems, processes, grasp technical concepts, and
adapt myself
easily to any changement
• Able to manage competing demands
• Adaptation towards various customers going from a big company to the
consumer and providing
them a fast and complete support
02/01/2018 - 20/07/2018
Insurance Claim adjuster - AIG - Sofia
I worked as a Claim Adjuster with the management of 3 business lines
• Claims management on financial lines (Cyber, Fraud, Cyberpiracy)
Casualty and environmental
responsibility
• Distribution of claims with reserve for each file to the managers
• Works and ease of use on 3 Softwares belonging to AIG
• SLA Management - KPI
05/11/2016 - 1/01/2018
Technical Sales Support Specialist - Euroccor JSC - Sofia
Working as a Sales Specialist allowed me to learn a lot about customer
relationship and how to
develop it.
• Sales of frozen products on the Belgian, Swiss and Luxembourg markets
• Follow up every week each client to maintain the best relationships
02/09/2016 - 30/11/2016
Nursery school head teacher - French Institut - Sofia
As a teacher, I learned the basics of French and Enflish languages to
children aged 2 to 5 years old at the request of each parents.
• Preparations and activity planning to help the child's development
• Verification of premises to maintain security
• Creation of practical and musical works
05/12/2014 - 20/05/2016
Quick service restaurant crew member - Quick - Amiens France
Being employed in catering with different positions requires rigor and
working continuously under
pressure and giving the best of oneself for each visitor.
• In the kitchen: participate in the preparation of orders by following the
protocol and recipes previously
defined.
• At the counter (as a hostess): greet customers, take orders, pass them
on in the kitchen, pick up
cooked dishes and give them to customers, ensure the freshness of food
prepared in advance,
ensure checkout, reach each targets
• In the dining room: keep the room clean at all times, monitor the
cleanliness and security for the
reception of customers.
01/09/2014 - 20/05/2016
Child care coordinator - Un coin de vie à domicile - Amiens France
As a nanny my role was to help parents support each day by providing the
best for their children
• Transporting children to school and other activities
• Scheduling and coordinating children's activities
• Preparing meals and snacks for children
01/07/2014 - 31/08/2014
Home care aide (Holidays) - ADHAP - Amiens France
My duties and responsibilities was to be able to adapt to any situation to
accompany patients in the
best possible way
• Housework and landscaping
• Accompagnement for all the day
• Perform shopping and meal preparation
01/02/2014 - 1/03/2014
Store Cashier (Student job)- Le Mutant - Moreuil France
As an agent with multiple responsibility spots, I performed these daily tasks:
• Application of merchandising techniques
• Constant control of the sales area
• Sales development
• Order Management & Average Basket Progress
01/07/2013 - 30/08/2013
Animator (Student job) - CIAJ - Moreuil France
As an animator during the summer, I worked in pairs. I was responsible for
20 children aged 3 to 4
years.
• Inform the parents about the organization of the structure
• Organize or adapt the animation session
• Prepare schedules by weeks and by day
• Follow the needs in equipment, materials and consumables
• Design information and communication materials
Education
02/09/2019 - Now
Digital Marketing Courses - Daragh Walsh - Sofia
Certification preparation on digital marketing and marketing strategies
(Social Media Marketing, SEO, YouTube, Email, Facebook Marketing,
Analytics)
01/09/2012 - 30/06/2013
CAP Petite enfance - Lycée Edward Gand - Amiens France
The formation of the CAP Petite Enfance alternates general courses and
specialized courses:
biotechnology, health, medico-social, nutrition, techniques of animation,
maintenance of the premises,
first aid.
Achievement of 420 hours of internship (12 weeks)
02/09/2010 - 30/06/2012
BEP Carrières Sanitaires et Sociales - Lycée Edward Gand - Amiens
France
The BEP careers and social care prepares to carry out activities of qualified
agent within medicalsocial
structures or services to the person addressing in particular to the sick
persons, the old people,
and the handicapped persons.
02/09/2006 - 30/06/2010
College certificate - Collége Jean Moulin - Moreuil France
Languages
Powered by TCPDF (www.tcpdf.org)
French
— C2
English
— C1
Mandarin
— A1
