Deborah Oyedele

DEBORAH ABIODUN OYEDELE Port Harcourt,- - PROFILE Detail-oriented professional with extensive experience as a Reservationist, adept at managing bookings, ensuring customer satisfaction, and handling high volumes of inquiries. Proven track record in sales and administrative support, contributing to team efficiency and revenue growth. Skilled in multitasking, communication, and utilizing multitasking to optimize operations. SKILLS • • • • • • • • • Customer Service Effective Communication Problem Solving Document Management Sales Techniques Client Relationship Management Decision Making Detail-Oriented Multitasking • • • • • • • • Organization & Planning Time Management Appointment Scheduling Business Management Administrative Support Team Collaboration Proficiency in MS Word, Excel, Powerpoint and Outlook Hospitality WORK EXPERIENCE Golden Tulip Port Harcourt Hotel–Rivers. Feb 2023 – Current Reservationist • • • • Increased room occupancy by 20% through effective upselling of premium rooms and special packages. Resolved guest inquiries and issues promptly, maintaining a 90% guest satisfaction score. Maintained and updated reservation systems to reflect current availability, minimizing booking errors and overbookings. Conducted follow-up calls and emails to confirm reservations and provide guests with pertinent information. St. Paul's Middle School–Erin Osun, Osun. Oct 2021 – Sept 2022 Educator • • • • Developed and implemented comprehensive lesson plans for students, resulting in a 20% improvement in student test scores. Facilitated engaging and interactive classroom discussions, increasing student participation by 30%. Assessed and evaluated student progress through a variety of formative and summative assessments, providing constructive feedback to enhance learning outcomes. Collaborated with colleagues and administration to develop and refine curriculum, ensuring alignment with state standards and educational best practices. Charisma Concept– Ilorin, Kwara. Jun 2020– Dec 2020 Sales Representative/Treasurer • • • • Implemented cross-selling and upselling techniques, resulting in a 25% increase in average order value. Conducted product demonstrations and presentations, boosting product knowledge and sales conversion rates by 20%. Maintained accurate records of all financial transactions, ensuring compliance with regulatory requirements. Oversaw cash flow management, ensuring sufficient liquidity for operational needs and investments. Ministry Of Labour and Studies–Ilorin, Kwara. Apr 2019– Sept 2019 Administrative Intern • • • • Answered and directed phone calls and emails, providing exceptional customer service to clients and internal stakeholders. Prepared and edited correspondence, reports, and presentations, ensuring accuracy and professionalism. Processed invoices and expense reports, ensuring accurate and timely payments. Updated and maintained databases and contact lists, ensuring current and accurate information. EDUCATION University Of Ilorin, Kwara State. (2021) Bachelor Of Science- Business Education CERTIFICATIONS Project Management Professional Certificate- by UK Safety and Health Management Academy (Sept 2022) Human Resources Management Professional Certificate- by UK Safety and Health Management Academy (Sept 2022) Professional Certificate in HSE Level 1,2 and 3- by UK Safety and Health Management Academy (Sept 2022) HOBBIES Touring, Photography, Meeting New People and Dancing.